P&C Insurance (Personal & Commercial) Transformation Manager
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at www.accenture.com.
We help P&C carriers reinvent Underwriting and Claims through process redesign, operating model transformation, data-driven decisioning, and AI-enabled ways of working. As a Transformation Manager / Senior Manager, you will lead cross-functional teams to reimagine how work gets done, combining deep insurance expertise with advanced analytics and agentic AI and technology solutions to improve client outcomes. You will also play a key role in shaping solutions, growing client relationships, and driving business development.
What You’ll Do:
Strategy & Operating Model
- Assess current-state underwriting, claims, and operational processes to identify opportunities to reimagine and optimize outcomes..
- Lead end-to-end business process reinvention across Claims and Underwriting, redesigning workflows, roles, governance, decision rights, and performance management.
- Define future-state operating models that blend human expertise, automation, analytics, and AI-enabled decision support.
- Develop transformation roadmaps aligned to strategic business outcomes.
AI, Data & Intelligent Workflows
- Lead design of AI/agentic AI end-to-end processes and support enablement of those solutions.
- Partner with engineering/data teams design and implement end-to-end agentic workflows with appropriate human in the loop controls.
Delivery & Change Leadership
- Manage end-to-end engagements (assessment → design → pilot → scale); set OKRs, roadmaps, and benefits realization.
- Lead small to large teams; coach analysts/consultants and client SMEs; drive stakeholder alignment across Claims, Product / UW, and Enterprise functions
Client Growth & Thought Leadership
- Shape proposals and solution architectures; craft business cases and delivery strategy, design, and execution projects
- Build client executive relationships; contribute to industry PoVs that support Accenture’s leadership position in the Insurance Consulting industry
Responsibilities:
- Apply structured problem solving, hypothesis-driven analysis, and creative thinking to solve complex business and operational challenges.
- Challenge conventional operating models and identify opportunities to simplify, automate, and reinvent processes using emerging technologies.
- Translate ambiguous business problems into practical, scalable solutions that deliver measurable value.
- Develop new ideas and help turn them into go-to-market offerings.
- Define methods and procedures for new assignments with guidance.
- Manage small teams or work efforts at client sites or within Accenture.
- Work as part of a team delivering client value at the intersection of business and technology.
- Perform product management and/or product owner responsibilities in the context of consulting and technology implementations.
- Travel up to 80%.
Basic Qualifications
Minimum of 7 years of experience in management consulting and/or industry experience in Property & Casualty insurance, including Claims and Underwriting.
Minimum of 5 years of experience in process engineering, data/analysis, program management, and /or leading complex business / technology deliveries.
Bachelor’s Degree
Preferred Qualifications
- Deep functional knowledge of insurance across the value chain (e.g., underwriting, claims, operations, distribution) with the ability to connect strategy to day-to-day execution.
- Proven ability to lead end-to-end process reinvention, including redesigning workflows, roles, and decision rights to materially improve cost, cycle time, and customer outcomes.
- Experience defining and implementing target operating models that integrate business, technology, data, and AI to sustainably scale value.
- Working knowledge of AI and agentic AI applications in insurance (e.g., automation, fraud detection, decision support, predictive analytics) and the ability to translate concepts into practical use cases.
- Strong execution mindset with a track record of converting vision into actionable roadmaps, measurable outcomes, and realized business impact.
- Demonstrated leadership, communication, and collaboration skills, with the ability to build high performing teams and partner effectively across business, technology, and risk/compliance functions.
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maine $80,400 to $216,200 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York $87,400 to $293,800 New Jersey $100,500 to $293,800 Virginia $87,400 to $270,300 Washington $100,500 to $270,300About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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