Commercial Sales Support Specialist
Who We Are
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
What Drives Success
As a Commercial Sales Support Specialist, you will play a key role in supporting the commercial sales team by managing customer accounts, preparing competitive quotations, and ensuring orders are processed accurately and efficiently. This position requires strong organizational skills, attention to detail, and the ability to coordinate with internal teams, customers, and third-party vendors to deliver an exceptional customer experience.
Key Responsibilities:
- Prepare and manage daily customer quotations for commercial projects.
- Negotiate plan and specification jobs with assigned house accounts.
- Process customer orders, maintain order accuracy, and oversee the order fulfillment and delivery process.
- Coordinate and manage the weekly bid schedule, ensuring deadlines are met.
- Prioritize projects and collaborate with Commercial Territory Managers to align quoting responsibilities and bid objectives.
- Track and follow up on outstanding quotes, maintain open quote reports, update CRM records, and coordinate with third-party vendors.
- Support credit and collection activities while managing the order credit approval process to prevent delays.
- Prepare accurate project submittals and order documentation, minimizing manual adjustments and exceptions.
- Coordinate quotes and orders for residential district projects in accordance with established guidelines.
What We Are Looking For
- High school diploma or an equivalent combination of education and experience.
- Bachelor's degree or equivalent is preferred. Requires at least 1 year related experience.
- Strong abilities with building relationships, listening, persuading, negotiating and managing time.
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Knows principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Effective at written and verbal communication.
- Intermediate industry and product knowledge.
- Must be able to use Microsoft Office and Customer Relationship Management software.
What We Offer
Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $61,600 - $80,850 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.