Lead Partner Success Specialist (Remote)

Careers at Lead Partner Success Specialist (Remote) Be a Part of our Team! Join a working team that is dedicated to the mission of the work we do! Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers. Position Overview The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.  This is a unique specialist role reporting directly to the Director of Strategic Accounts and working collaboratively and frequently with the account managers.  Department Partner Success Employment Type Full Time Location Denton, Texas Workplace type Fully remote Specific Roles & Responsibilities: Bilingual (English/Spanish) preferred but not required Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC) Manage implementation and onboarding of all new and renewing partners  Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live  Develop product knowledge expertise in order to guide customers to realize value quickly  Project manage new client implementations via email, phone, and web-based tools  Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis  Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.  Identify churn risks and develop proactive plans to increase customer retention.  Performance will be measured by overall customer satisfaction metrics as well as retention rates.  Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.  Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success  Work with the Support and development teams on improving the product based on customer feedback  High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.  Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high-quality work within tight timelines  Additional...