Deputy Manager - Quality

The primary focus of this role is to control and supervise all quality assurance activities in the plant and ensure product quality for all materials and finished goods.

Roles & Responsibilities

• Design and build effective quality processes within the organization and work with all process owners to remove bottlenecks.
• Conduct product and process audits and plan daily inspection activities to ensure thorough inspection of final products and components.
• Ensure effective quality checking activities of products to avoid further errors in processes.
• Conduct root cause analysis (RCA) of product quality issues and present findings to senior management.
• Conduct stage-wise verification to ensure compliance with stated requirements and analyze stage-wise rejections to control Cost of Non-Quality (CONQ) and first-hand rejections.
• Provide quick and effective solutions to quality issues.
• Manage field returns and recommend corrective actions.
• Ensure timely analysis and resolution of customer complaints.
• Carry out calibration activities and ensure timely availability of all measuring instruments.
• Track quality performance indicators and achieve targets related to first-hand rejections, Cost of Non-Quality (CONQ), customer returns index, calibration compliance, etc.
• Audit Small Group Improvement Activities (SGIA) on a monthly basis and support productivity improvement initiatives.
• Support production and cross-functional teams on a daily basis to ensure product quality.
• Train, develop, and coach team members while updating them on the latest developments in Quality Assurance.
• Handle customer inspections, compliance follow-ups, and factory assessments/evaluations.
• Prepare Manufacturing Control Plans.
• Coordinate and collaborate effectively with cross-functional teams.
• Demonstrate good knowledge of Electrical Switchgears, Switchboards, and applicable IS/IEC standards.
• Possess a sound understanding of testing methods and the operation of testing equipment.

Functional Competencies

• Understanding of product standards
• Knowledge of manufacturing processes
• Awareness of ISO 9001, ISO 14001, TQM, and related quality systems
• Strong planning and organizational skills
• Knowledge of Product Qualification, PPAP, and PFMEA tools

 

Qualifications, Role-Specific Knowledge & Experience

• BE/B.Tech, preferably in Electrical Engineering.
• 8–10 years of relevant work experience in the Quality department within the Electrical Switchgear/Switchboard industry.
• Minimum 2–3 years of experience in Process, Product, and Quality System Audits.
• Quality certifications such as ISO, TQM, Six Sigma, etc., will be preferred.
• Internal Auditor certification for ISO 9001/14001 will be an added advantage.
• Highly proficient in MS Office applications (Excel, Word, PowerPoint), ERP systems, and quality tools such as SPC and SOC.
• Excellent communication, presentation, and interpersonal skills.