Customer Success / Key Account Manager (f/m/d) - Berlin

Skip to main contentEnglishEnglishBack to all jobsCustomer Success / Key Account Manager (f/m/d) - BerlinBerlinFull-timePermanent employeeApply for this jobAbout usAt CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road.From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show.Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities.Ride with us into the future – sustainable, efficient, and full speed ahead!Your MissionAs a Customer Success / Key Account Manager, you will be the main point of contact for our B2B delivery customers. You will manage existing customer relationships, ensure high customer satisfaction, and grow accounts strategically.Independently managing and growing B2B key accounts (e.g. quick commerce and delivery services)Building long-term, trust-based customer relationshipsRegularly aligning with customers on needs, fleet size and service qualityActing as the interface between customers and internal teams (Operations, Fleet, Product)Identifying growth and cross-/upsell potential within existing accountsHandling escalations and ensuring fast resolutionsPreparing reports and business reviews for customersYour skills and qualificationsSeveral years of experience in key account management, customer success or B2B salesExperience managing demanding B2B customers, ideally in logistics, mobility or platform businessesStrong communication and negotiation skillsSolution-oriented, proactive way of workingConfident use of CRM systemsGood German and English skillsNice to haveExperience with quick-commerce or delivery service customersUnderstanding of fleet and logistics processesWillingness to travel for customer meetings within the DACH regionWhat you can expect from usCompetitive salary aligned with your skills and experienceComprehensive benefits package, including private healthcare (Medicover) and Medicover SportDirect ownership of key strategic customer relationshipsVaried role with a lot of customer interactionFlexible working hours and remote/hybrid optionsA growing company with short decision-making pathsDiversityCYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don’t hesitate to let us know in advance.Apply for this job