Service and Aftersales Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Join us to work as a Service & Aftersales Consultant and become part of business transformation and implementation projects for leading industrial clients.

You will help organizations redesign and optimize service and after-sales operations, supporting their transformation towards more connected, efficient and customer-centric business models. Working closely with business and technology teams, you will contribute to process improvements, solution adoption and successful implementation of operational changes.

THE WORK:

• Analyze current business processes and identify opportunities for operational improvements.

• Support the design and implementation of future-state service and after-sales processes.

• Contribute to solution configuration and process adoption using enterprise platforms (e.g. SAP or similar).

• Support business teams in translating operational requirements into practical system solutions.

• Analyze process flows, identify bottlenecks and support issue resolution.

• Collaborate with cross-functional teams to ensure process consistency across business functions.

• Facilitate workshops, process discussions and knowledge-sharing sessions with business stakeholders.

• Support continuous improvement initiatives by identifying opportunities to increase efficiency, service quality and customer value.

We are interested in connecting with professionals who bring experience, understanding and strong interest in one or more of the following areas. Please feel invited for conversation about opportunities around:

Service & Aftersales domain– operations and customer support after product delivery.

• Service & Aftersales Operations

•  Field Service Operation ( e.g SAP FSM or similar)

• Spare Parts & Inventory Management

• Repair & Refurbishment Operations

• Reverse Logistics & Returns Management

• Service Planning & Execution

• Service Supply Chain Coordination

• Maintenance & Repair Operations (MRO)

• Customer Support & Service Operations

Equipment & Connected Lifecycle domain – monitoring, management and optimization of connected assets/equipment throughout the equipment lifecycle

• Equipment Lifecycle

• Installed Base

• Warranty and Claims Processes

• Connected Products & Digital Services

• Equipment Connectivity & IIoT

• Service Performance & Analytics

• Service Operations & Organization

• Digital Service Transformation

• Predictive Maintenance & Asset Health

#LI-EU

HERE’S WHAT YOU’LL NEED:

• Higher education, minimum bachelor's degree or technical equivalent (Engineer)

• Minimum 3 years of relevant experience working for industrial clients

• Functional knowledge of SAP that allows proposing best practice configurations

• Understanding dependencies, e.g. BOM and Serialization

• Practical knowledge of AI tools (Copilot, Gemini, GPT)

• Practical knowledge of project management methodology (waterfall and/or agile and/or scrum)

• Excellent communication skills in English is a must

• MS Office skills (Word, Excel, PowerPoint, Outlook)

BONUS POINTS IF YOU HAVE:

• Relevant knowledge from any other Equipment-heavy industry

• Jira and Confluence proficiency

• German, French

We are particularly interested in profiles combining:

• operational understanding,

• process transformation mindset,

• cross-functional collaboration,

• technology awareness,

• customer-centric thinking.

WHAT WE OFFER?  

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.  

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).  

• Employee Assistance Program - legal, financial, and psychological consultations.  

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.  

• Paid employee referral program.  

• Private medical care and life insurance.  

• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).  

Working Conditions:   

• Employment contract (umowa o pracę)  

• Headquarter in Warsaw.    

• Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.    

• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.  

WHAT WE BELIEVE:  

Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.  

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.  

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. 

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here:  

https://www.accenture.com/pl-pl/privacy-policy 

Please be advised that only selected candidates will be contacted.  

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.