Partner with customers, ISVs, engineering teams, support teams, and field organizations to drive successful deployment and onboarding outcomes. Act as the primary engagement lead, coordinating complex cross-functional efforts and ensuring customers achieve business value quickly. Drive proactive engagement motions that improve customer readiness, product quality, and ecosystem compatibility. Leverage data, insights, automation, and AI to improve scale, efficiency, and customer outcomes. Contribute to developing repeatable practices, intellectual property, and scalable consumption motions that accelerate customer success globally. What Success Looks Like Successful candidates: Demonstrate agility and can quickly develop expertise across emerging technologies. Balance technical depth with customer engagement and business impact. Thrive in dynamic environments where priorities evolve alongside product innovation. Build trusted relationships across customers, partners, and internal stakeholders. Influence without authority and effectively lead through collaboration. Continuously identify opportunities to scale impact through automation, AI, and repeatable processes. Embrace a growth mindset and serve as a catalyst for learning, innovation, and organizational change. Customer Success, consulting, technical account management, onboarding, deployment, or support experience. Experience working with enterprise customers and complex technical environments. Proven ability to manage multiple priorities and stakeholders simultaneously. Demonstrated ability to adapt quickly to evolving technologies and business priorities. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience. Onboarding Mgmt IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.
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