Sr. Business Analyst, Engagement & Service Management

Meet the team: The Engagement & Service Management (E&SM) team within GBS partners with business and functional leaders to design and deliver integrated solutions that improve performance, scalability, and outcomes across the enterprise. Working within a OneGBS Pod model, the team brings together strategy, analytics, process improvement, program management, operations, and digital enablement. As a Senior Business Analyst, you will play a key role in shaping solutions from diagnosis through execution while building toward future pod leadership opportunities. Where you come in: * You will act as a strategic and hands‑on problem solver, supporting the Pod Lead in designing and delivering high‑impact GBS solutions. * You conduct structured diagnostics (stakeholder interviews, data analysis, process mapping) to identify root causes, opportunities, and priority focus areas. * You help design target‑state processes, operating models, and end‑to‑end solutions across GBS and functional stakeholders. * You develop clear business cases and executive‑ready presentations that articulate options, trade‑offs, recommendations, and expected impact. * You support the Pod Lead and PMO in translating solutions into workplans, milestones, dependencies, and success measures. * You track initiative progress, risks, and dependencies, and prepare materials for pod governance forums and stakeholder reviews. * You capture and codify learnings into playbooks, templates, and best practices, contributing to the ongoing maturity of the pod model. What makes you successful: * You bring 5–8 years of experience in strategy, management consulting, business analysis, or transformation roles. * You are highly analytical and structured, with strong problem‑solving skills and the ability to synthesize complex information. * You have excellent PowerPoint storytelling capabilities, crafting clear, executive‑level narratives and recommendations. * You are comfortable working with senior stakeholders and navigating cross‑functional, matrixed environments. * You can balance strategic thinking with hands‑on execution, moving smoothly from analysis to action. * You operate with a high bias for action and are comfortable working through ambiguity. * You are motivated to grow into engagement or pod leadership roles over time. Preferred Skills & Attributes * Exposure to GBS, shared services, or functional transformations, with particular focus in Incident to report value chain (customer care/success orgs, Complaint handling, post market surveillance). * Strong interest in enterprise problem solving and value creation, beyond individual initiatives. * High learning agility, strong ownership mindset, and the ability to influence without direct authority. What you’ll get: * A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. * A full and comprehensive benefits program. * Growth opportunities on a global scale. * Access to career development through in-house learning programs and/or qualified tuition reimbursement. * An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: * 0-5% Experience and Education Requirements: * Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary. Flex...