Software Engineer - Associate - ServiceNow

Are you ready to make an impact at the intersection of platform engineering and enterprise innovation? Join a team where your technical expertise directly enables business outcomes at scale—and where your growth as an engineer is supported every step of the way.

As a Software Engineer III – ServiceNow at JPMorganChase within the Infrastructure Platforms Digital Workflows team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Digital Workflows Platform Core Engineering designs and maintains the foundational platform capabilities that accelerate business processes while ensuring adherence to JPMorganChase control policies. The team's mission is to align technology with business objectives by providing a reliable, scalable, and secure core platform that enables product delivery teams to implement workflows quickly and consistently—so they can focus on business outcomes rather than the complexity of underlying control requirements and technology systems.

The team's responsibilities span end-to-end platform engineering, including scalable infrastructure management (high availability, disaster recovery, and dependable lower environments), automation and tooling (release automation, CI/CD pipelines, operational scripts, and reusable core capabilities), and strong monitoring/observability in partnership with production management. Core Engineering also drives security and compliance through best practices and ongoing assessments, supports integrations, and delivers essential platform operations such as clonebacks and upgrades. Through coding standards, documentation, training, and continuous performance optimization, the team fosters a culture of innovation and continuous improvement while enabling consistent, efficient ServiceNow platform operations at scale.

Job responsibilities

• Execute software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Create secure and high-quality production code and maintain algorithms that run synchronously with appropriate systems
• Leverage enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards
• Apply knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
• Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identify hidden problems and patterns in data and use these insights to drive improvements to coding hygiene and system architecture
• Follow and enhance scrum practices for continuous team process improvement
• Collaborate with the Business Analysis team to produce estimates and agile delivery plans
• Mentor junior developers on their growth as professionals, including technical and soft skills

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, testing, troubleshooting, or documentation) with demonstrated ability to critically evaluate and validate AI-generated outputs
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations
• Solid understanding of the Software Development Life Cycle
• Strong understanding of agile methodologies such as CI/CD, application resiliency, and security
• Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly, spanning writing custom widgets, tool navigation, configuration, and scripting
• Knowledge of the ServiceNow data model (including task hierarchy, CMDB, users, groups and roles, and data relationships) or other relevant data modeling exposure
• Experience implementing business rules and scripts, including client scripts, fix scripts, and scheduled jobs
• Experience implementing inbound and outbound API integrations (REST)

Preferred qualifications, capabilities, and skills

• Knowledge of ServiceNow performance assessment and best practices for improving performance
• Strong communication skills, both written and verbal, with an ability to explain concepts clearly and concisely
• Ability to translate business requirements into technical formats
• Experience implementing the Service Portal on ServiceNow