Resource Manager
Bond Brand Loyalty UK LimitedContractPosted Jul 25, 2026
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships.
We are looking for a detail-oriented Resource Management Specialist to join our operations team. In this role, you will support day-to-day workforce planning, capacity forecasting, operational process maintenance, and financial tracking for assigned teams. You will play a key role in ensuring accurate data, efficient scheduling, and compliance with established processes — enabling our teams to deliver projects smoothly and on time.
Location: UK (Bristol preferable)
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
We are looking for a detail-oriented Resource Management Specialist to join our operations team. In this role, you will support day-to-day workforce planning, capacity forecasting, operational process maintenance, and financial tracking for assigned teams. You will play a key role in ensuring accurate data, efficient scheduling, and compliance with established processes — enabling our teams to deliver projects smoothly and on time.
Location: UK (Bristol preferable)
Requirements
- 3-5 years’ experience in resource management, operations coordination, or capacity planning.
- Strong analytical skills with proficiency in Excel, resource planning tools (knowledge of Float is an asset), or similar systems.
- Excellent attention to detail and organisational skills.
- Ability to work collaboratively and communicate effectively with multiple stakeholders.
- Understanding financial tracking and forecasting processes is an asset.
- High ownership mindset with the ability to operate independently, manage ambiguity, and drive outcomes.
- Ability to facilitate collaborative discussions regarding resource assignment, utilisation and gap analysis between resource managers and leaders
- Experience in a creative/strategy agency is an asset
Responsibilities
Resource Management & Capacity Planning- Manage workforce planning and utilisation tracking for assigned teams.
- Prepare capacity forecasts using provided inputs and historical data.
- Monitor workloads and escalate risks or gaps to the Resource Manager or Director.
- Prepare quarterly resourcing data and reports for leadership review.
- Proactively adjust plans within approved parameters to ensure demand is met.
- Develop, document, and maintain standard operating procedures (SOPs) and operational plans.
- Participate in operational reviews, providing data and observations to support improvement initiatives.
- Ensure compliance with established processes, escalating exceptions when necessary.
- Track actual labour hours and costs in established systems.
- Prepare variance reports for review by Finance or Delivery leads.
- Enter and monitor contractor time and invoices.
- Support validation of project and resourcing forecasts by providing accurate data.
- Timely and accurate workforce planning and utilisation reports.
- Capacity forecasts delivered on schedule with minimal errors.
- Compliance issues identified and escalated promptly.
- Accurate and timely financial tracking and reporting.
- Contractor invoices processed on schedule.
Benefits
Why Bond?Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.