Quality Specialist

Quality Specialist
Location: Dunedin, Otago, New Zealand
Company: BGIS
Employment Type: Full-Time, Permanent   The Role BGIS is seeking a Quality Specialist to join our team in Dunedin, supporting the delivery of high-quality maintenance services and exceptional customer outcomes across residential properties and client facilities. This role is responsible for scoping works, conducting quality assurance inspections, completing work-in-progress checks, and ensuring maintenance activities are delivered safely, efficiently, and to the highest standards.    Working closely with contractors, trades, clients, and internal stakeholders, you'll play a critical role in improving quality outcomes, driving compliance, identifying trends, and supporting continuous improvement initiatives. This opportunity would suit an experienced tradesperson looking to move into a quality and inspections-focused role or someone with a strong building, construction, or maintenance background who understands how buildings come together, how maintenance activities are sequenced, and how assets are managed throughout their lifecycle.   With approximately 80% of your time spent on-site and 20% focused on administration and reporting, this role offers the perfect balance of field-based inspections, stakeholder engagement, and quality-driven problem-solving.   Why You’ll Love Working With BGIS ✔ Fully maintained company vehicle provided for work use and daily commute
✔ Competitive salary package and stable long-term employment
✔ Career growth through ongoing training and professional development
✔ Mobile technology and tools provided to support field-based work
✔ Diverse role with a strong mix of site inspections, stakeholder engagement, and problem solving
✔ Opportunity to drive quality outcomes and influence continuous improvement initiatives
✔ Supportive leadership team and positive workplace culture
✔ Employee recognition and reward programs
✔ Health, wellbeing, and lifestyle benefits
✔ Join a global facilities management leader committed to safety and employee development
  What You’ll Be Doing

• Undertake detailed scoping of maintenance and repair works in accordance with required standards and specifications
• Conduct quality assurance inspections to ensure works are completed correctly the first time
• Perform work-in-progress inspections to monitor quality, safety, and project timelines
• Review contractor workmanship, performance, and compliance requirements
• Provide coaching, guidance, and feedback to contractors and trades where quality issues are identified
• Monitor project progress and ensure scope, timelines, and deliverables are achieved
• Identify quality trends, risks, and improvement opportunities and escalate findings where required
• Ensure compliance with safety requirements, company policies, building standards, and relevant legislation
• Maintain accurate documentation, inspection reports, photos, and supporting records
• Liaise with clients, contractors, and internal stakeholders to ensure exceptional customer outcomes
• Assist in resolving quality, invoicing, and workmanship concerns
• Contribute to continuous improvement initiatives and best practice service delivery

  Your Education, Experience & Skills

• Experience within construction, maintenance, facilities management, housing, project delivery, or property services environments
• Trade background highly regarded; however, a formal trade qualification is not essential
• Strong understanding of how buildings are constructed, maintained, and repaired throughout their lifecycle
• Ability to understand maintenance processes, work sequencing, contractor dependencies, and project timeframes
• Experience conducting site inspections, quality assurance activities, or contractor oversight
• Strong understanding of quality control, compliance, risk management, and safety requirements
• Excellent problem-solving and decision-making abilities
• Strong organisational and time management skills
• Ability to accurately scope works and identify maintenance requirements
• Confident using technology including Microsoft Office, tablets, and mobile devices
• Strong verbal and written communication skills
• Passion for delivering exceptional customer service and quality outcomes
• Current New Zealand Driver Licence (essential)
• Current New Zealand working rights (essential)

  About BGIS BGIS is a global leader in integrated facilities management, project delivery, asset management, workplace advisory, and technical services. Operating across a diverse range of sectors, including government, healthcare, education, commercial, industrial, and residential environments, BGIS delivers innovative solutions that create value for clients and communities worldwide.    In New Zealand, BGIS partners with major clients to deliver maintenance and asset management programs that improve the safety, functionality, and longevity of critical infrastructure and community housing. Our focus is simple: delivering world-class customer service while creating better places to live and work.   We acknowledge the diverse communities in which we operate and are committed to creating an inclusive workplace where everyone feels valued, respected, and supported.   Apply Now If you have a strong construction, maintenance, or trade background and are looking for an opportunity to step into a quality-focused role where you can make a real impact, we'd love to hear from you. Join BGIS and help us deliver exceptional service, drive quality outcomes, and create better places for our communities.