deployment and adoption. Develop and maintain strong partner relationships, driving high satisfaction and measurable outcomes. Partner with the program team to provide continuous feedback on engagement approaches, incentives, and portfolio management to drive product usage and revenue. Build effective working relationships with Partner Pods, Engineering, Marketing, Enterprise Services/Support, Field Sales, and partner teams to deliver business results. Establish a regular rhythm of business to stay aligned to partner strategy, business priorities, investments, and execution plans. Own outcomes against key metrics within an operational or segment scorecard. Travel as needed. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 4+ years of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 8+ years of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience. 4+ years of project management experience. 2+ years of relationship management or customer success experience. 3+ years of IT related customer-facing experience. Experience in customer success, partner management, consulting, technical account management, onboarding, deployment, or support. Proven ability to manage multiple stakeholders, priorities, and partner relationships simultaneously. Solid communication, storytelling, executive engagement, and relationship management skills. Data-driven mindset with the ability to influence strategy and execution through insights and measurable outcomes. Demonstrated ability to build scalable guidance, partner enablement resources, and operational best practices. Strategic thinking and a challenger mindset: Intellectual curiosity and the ability to challenge conventional thinking. Advanced Portuguese level.
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