Customer Service Assistant - Automotive Finishes

The Customer Service Assistant works with the Assistant Branch Manager and Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes, but is not limited to, supporting all aspects of branch operations, including customer service, sales, merchandising, inventory, and store safety. The Customer Service Assistant will work closely with our customers to determine their needs, answer their questions about Sherwin-Williams Automotive products, and recommend the right solutions. The Customer Service Assistant is also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and branch. The Customer Service Assistant is tasked with achieving excellent customer service while consistently meeting the branch’s sales goals.The individual selected for this role will be expected to work at Automotive Finishes #9002 located at 180 Brunel Road, Mississauga, ON L4Z 1T5.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Assist Managers in planning delivery schedules to optimize unit efficiency
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Process sales transactions accurately and consistent with policies and procedures
• Keep a clean and safe working environment and optimize space utilization
• Communicate and cooperate with supervisors and coworkers
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Assist with tracking inventory levels and comply with inventory control procedures
• Assist with the Physical Inventory Process that is conducted semi-annually
• Assist with Account Management projects for existing customers on-site and in the branch
• Assist in promoting sales specials and initiatives
•  Keyholder responsibilities include the ability to complete Branch Open and End of Day procedures and make the nightly bank deposit
• Complete Monthly and Quarterly Safety Training
• Verify customer orders and transactions are completed and documented accurately
• Assist in analyzing management and financial reports, including financial ratios relative to Profit & Loss (P&L)
  

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion
• Must have at least two (2) years of work experience in customer service, retail, or sales

Preferred Qualifications:

• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• Have at least three (3) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)