Assistant Administrator - Clinical

The Johns Hopkins Department of Orthopaedic Surgery is seeking an Assistant Administrator – Clinical, with a matrixed reporting relationship to the Director of the Department of Orthopaedic Surgery and to the Administrator, this position provides high level leadership and management of the operational and administrative activities of the Division to advance the patient care, research and education missions. This job encompasses the management of a large and complex divisional structure encompassing, human resources, program/business development in the National Capital Region, and other patient care, fiscal and administrative operations of the Department across the Johns Hopkins Health System (JHHS) (including Howard County, Greenspring Station, and White Marsh) and Johns Hopkins University School of Medicine (SOM) enterprises.

Specific Duties & Responsibilities

Program Planning and Development

• Develops and participates in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, implementation plans and presentation of written reports on prospective and existing clinical and research programs.
• Formulate tactical business plans in conjunction with administrative leaders in the DOM, SOM, JHHS, JHCP, Suburban Hospital, and Sibley Memorial Hospital and other affiliated institutions.
• Provide oversight of faculty recruitment including developing business plans and offer letters as well as tracking actual progress against business plans.
• Proactively develops and implements change management strategy for major organizational activities and events in alignment with Divisional, Departmental and/or institutional objectives.

Administrative and Operational Leadership

• Develop and periodically reassess Division’s administrative infrastructure, ensuring human resources are appropriately deployed and operating cohesively to achieve Divisional goals, as well as be responsive to Departmental, SOM and JHHS needs.
• Works with human resources administration to develop staff job descriptions for new hires and restructure current job descriptions for upgrading of staff positions as needed.
• Work closely with Department and SOM Human Resources for appropriate grading and salaries.
• Reviews all requests for new hires based on appropriateness and affordability of the position.
• Oversee the supervision and training of Departmental staff.
• As necessary, assist Divisional supervisors and human resources administration with hiring/firing of staff for day-to-day program operations.
• In collaboration with human resources administration, oversees orientation of all new employees to the Division.
• Develop new administrative policies and procedures, as needed, to ensure smooth operation of the Department.
• Make recommendations to Division Directors in the form of decision options.
• Ensure space and equipment inventories are maintained in compliance with SOM, JHHS, and governmental guidelines.
• Outline existing opportunities to improve space utilization and define needs and justification for additional space to the Department, SOM, and JHHS.
• Attend Department of Orthopaedics monthly division meetings and disseminate information, as necessary, to faculty and staff.

External Relationship Management

• Serves as point-person for patient issues.
• Develop strategies to improve patient satisfaction and the patient experience in areas operationally managed by the Division.
• Establish targets for patient satisfaction and engage Divisional faculty and staff to improve.
• Oversee responses to patient complaints and ensure prompt resolution, in accordance with institutional policies, of their concerns.
• Ensure availability and, if necessary, develop patient and family support services for assigned areas.
• Supports business development activities of the Hopkins enterprise to develop mutually beneficial clinical and operational programs.
• Partners with affiliated facilities in areas of access and program development, clinical collaboration and network development.
• Partners with the Division Director in building and enhancing positive relationships with Departmental and/or institutional leadership.

Internal Relationship Management

• Builds strong collaboration and teamwork with the Department of Orthopaedics central administrative offices located on the East Baltimore and North Capital Region campuses. Includes, but is not limited to, general administration, ambulatory administration, facilities, human resources administration, information technology administration and revenue cycle management. Based on established credibility and trust, ability to represent Department leadership to faculty in regular meetings and daily interactions.
• Proactively identify faculty concerns and issues, and partners with the Department for appropriate resolution.
• Regularly meets with JHHS and SOM employees to improve communication and to build productive relationships.
• Continuously communicates to staff the importance of the patient experience, quality of care, and sound financial performance; and champions’ successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
• Establishes communication channels with staff and faculty to ensure that they receive information on internal and external issues which effect the operations of their assigned areas, as well as provide advice, assistance, information and service that aids them in attaining related objectives.
• Works with appropriate personnel and/or organizations to ensure that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently.

Liaison with Other Departments

• Works collaboratively with Department representative, JHCP, Suburban Hospital, and Sibley Memorial Hospital to coordinate operational and administrative issues related to Orthopaedics in the North Capital Region including business planning, financial analysis, revenue enhancement activities, and multidisciplinary clinical activities.
• Ensures that goals and plans are disseminated to and understood by staff through in-services, planning retreats, training, correspondence, etc.

Contacts

• Internal - Department of Orthopaedics Administration Offices, Clinical Practice Association, IT@JH, JHCP, Suburban Hospital, Sibley Memorial Hospital, School of Medicine Business Office, JHU SOM Dean’s Office, JHH and BMC Executive Offices, JHHS-Owned Hospital Administrations. Various other departments and divisions in the School of Medicine.

• External - External affiliated hospitals, government and private agencies granting research funds (e.g., NIH, foundations, and drug companies, etc.), donors, and various vendors and service providers (e.g., supply companies, professional medical organizations and societies, contractors).

Supervision of Others

• Supervises the Division office support staff (~45), JHU and community clinic staff (CMAs, Techs and others). Includes hiring/terminating, discipline, and human resources issues.

Other duties as assigned

Minimum Qualifications

• Bachelor’s Degree in Finance, Accounting, Business, Health care administration or related field.
• Six years of progressively responsible professional-level administrative and financial experience related to monetary or non-monetary resources
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Master’s.
• A keen understanding of and experience with integrated academic health care systems and in clinical practice management.
• Knowledge of grants administration and fund accounting, including direct and indirect cost allocation, and clinical trials.

Classified Title: Assistant Administrator - Clinical Role/Level/Range: ATP/04/PF Starting Salary Range: $85,500 - $149,800 Annually ($115,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday Day Shift FLSA Status: Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Ortho General Administration Personnel area: School of Medicine