Global People Services Manager/ Team Lead

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Global People Services Manager/ Team LeadFull-timeEmployee Status: RegularRole Type: HybridDepartment: Human ResourcesSchedule: Full TimeCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and platforms. We also assist millions of people to realise their financial goals and help them to save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.We invest in talented people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 33 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Job DescriptionThis role provides leadership for the end‑to‑end delivery, governance, and continuous evolution of Global People Services (GPS) across designated regions. As the enterprise steward of scalable, high‑impact HR service operations, the role ensures that GPS operates as a consistent, data‑driven, and globally aligned service ecosystem. It is accountable for service performance, regulatory compliance, risk mitigation, and experience outcomes, while transforming GPS into a proactive, insight‑led engine that drives operational excellence, organizational agility, and an elevated employee experience at scale.Operating with significant autonomy, this role partners closely and collaboratively with COEs, HRBPs, People Technology, and external vendors to strengthen and scale HR service delivery across regions. It plays a unifying role—bringing people, processes, and technology together—to standardize how we work, enhance the employee experience, and embed a culture of operational excellence, shared accountability, and continuous improvement. Through trusted partnerships and empowered decision‑making, this role helps GPS evolve in ways that are both human-centered and operationally robust. What you’ll need to bring to the role & Experian Deep expertise in HR Operations, Shared Services, or Global Service Delivery, managing high-volume, multi-processes HR work on a scale.Proven experience owning service performance, SLAs, risk and compliance in regulated environments.Strong capability in stakeholder influence, particularly with senior HRBPs, COE leaders, and business leaders.Demonstrated success in process simplification, governance design, and operating model transformationData-drive mindset with the ability to convert operational insights into strategic action. Work that matters - What you’ll be doing Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating modelSet and govern service performance standards, including SLAs, escalation thresholds, risk prioritization, and experience metrics, ensuring consistent, compliant delivery.Act as the senior authority for complex, high-risk, or sensitive HR cases, making balanced decisions that protect the business, employees, and brandDrive continuous improvement and operational transformation, using data, Lean Principles and root-cause-analysis to reduce volume, eliminate failure demand, and prevent recurrence.Partner with COEs, HRBPs, and People Technology to clarify accountability, refine hand-offs, improve knowledge assets, and enable self-service and automationWhy this role is important to usThis role is central to Experian’s HR operating model, enabling GPS to manage and stabilize high‑volume operational work so COEs and HRBPs can focus on...