General Manager, Netflix House - Philadelphia
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back.
The Role
Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with dining and merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.
Netflix House Philadelphia, located at King of Prussia Mall, is Netflix's flagship permanent entertainment venue -- a 100,000-square-foot immersive destination that’s free to enter and anchored by a mix of complimentary and paid experiences. In 2026, Netflix House was named one of TIME Magazine's World's Greatest Places, recognizing it as a must-visit destination and a new standard for fan experience.
As General Manager, you are the senior business leader responsible for managing Netflix House Philadelphia.
Responsibilities:
Manage the P&L for Netflix House Philadelphia across our main attractions, retail and food and beverage operations
Set the standard for a best-in-class fan experience and build a culture that delivers it consistently -- through your own floor presence and through the team you develop
Lead all aspects of on-site operations, including staffing planning, vendor and partner management, and day-to-day operational excellence partnering with the central team to establish and manage to consistent practices
Align with key stakeholders across Experiences, finance, legal, and human resources
Build and develop a high-performing local leadership team, with active investment in talent development
Serve as the face of Netflix House in the Philadelphia community, cultivating relationships with local civic, business, and community partners
Collaborate with peer GMs across domestic House locations to share learnings
Requirements:
Demonstrated 12+ years of operations management experience in themed entertainment, retail, restaurant, hospitality, or a comparable industry
Proven track record building and developing high-performing teams
Strong financial acumen, with experience managing a P&L and driving revenue in a complex, multi-revenue-stream business
Passionate about creating meaningful guest experiences while balancing revenue goals
Drive a safe and guest-centric operation by ensuring environmental, health, and safety (EHS) compliance while fostering innovation and profitability
Excellent communication and leadership skills across all levels of an organization
Strong desire to think outside the box and innovate
Knowledge of Netflix and its content is a plus; passion for fan culture is required
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $192,000.00 - $255,000.00.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you need an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Netflix House is a unique culture and environment. Learn more here.
Job is open for no less than 7 days and will be removed when the position is filled.