Operations Analyst - Middle Market Business

Role responsibilities

The role focuses on improving Middle Market Business operations by optimizing workflows, system performance, and cross-functional execution. Key duties include acting as a liaison for KMG, managing UAT, and developing SOPs to ensure scalability and consistency.

Requirements

Candidates need a bachelor's degree and 3-5+ years of experience in operations or business analysis, with at least 3 years specifically in insurance underwriting operations. Proficiency in Agile environments, UAT, and advanced Excel is required.

Key skills

Business Analysis, Workflow Mapping, User Acceptance Testing (UAT), Requirement Gathering, Process Optimization, Defect Tracking, Agile Methodology, Advanced Excel, Cross-functional Coordination, SOP Documentation, KPI Reporting, Underwriting Operations

Keywords

Insurance, Underwriting Operations, Middle Market Business, User Stories, Backlog Management, Agile, UAT, SOP, KPI, Workflow Automation, Business Analysis, Defect Tracking, Excel, Process Mapping, Cross-functional Execution