Process Excellence Analyst (all genders)

Your Mission

You're eager to learn how large organizations improve the way they work. You're comfortable doing research, organizing information, and helping the team stay on top of the details. You enjoy structure, take direction well, and want to understand how AI is changing the way your industry or function operates. 

You're experienced using AI tools and curious about how AI agents are being designed to interact within business processes — the emerging field of AX Design — and how thoughtful agent experience design can make process transformation more effective. 

Your Daily Work 

Utilize relevant AI tools across all tasks and deliverable creation, including the creation of agents and other tools to help facilitate: 

Gather industry or function research, benchmark data, and domain case examples; organize them into structured templates that support client assessments. 

• Support process redesign documentation by recording workshop outputs, collecting data inputs, and preparing tables for change-impact assessments. 

• Prepare slide and data inputs for transformation roadmap drafts and contribute sections to methodology playbooks and the reference library. 

• Maintain the team's reference library and IP documentation, and complete assigned AI literacy and continuous-learning modules. 

• Support the team in capturing how AI agents interact within process workflows — applying foundational AX Design awareness to ensure human-agent interaction points are clearly documented. 

Who You Are

• Bachelor's Degree or equivalent qualification

• Experience in process improvement, operations, business analysis, or a related field, or equivalent coursework or internship 

• Demonstrated hands-on experience with AI platforms (e.g., Claude, OpenAI, Codex, Gemini) including structures effective prompts, iterates on the output, and judges quality and reliability 

• Basic understanding of agentic AI: how an agent differs from a chatbot, where multi-step automation fits a workflow, and an understanding of how to use agents 

• Familiarity with basic business process concepts and AI fundamentals 

• Strong written and verbal communication skills 

PREFERRED QUALIFICATION 

• Curiosity about how AI is changing the way businesses design and run their processes 

• Collaborative mindset with the ability to support multiple team members across concurrent workstreams 

• Familiarity with basic AI Design concepts — how AI agents are designed to interact within business processes and why it matters 

What We Offer

• Flexible working models with hybrid and home-office options.

• Access to more than 30,000 learning opportunities, certifications, and AI-focused development programmes.

• Structured career development through mentoring, coaching, and continuous learning opportunities.

• Opportunity to work on innovative AI and process transformation initiatives for leading organisations.

• A collaborative environment that encourages personal growth, knowledge sharing, and professional development

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The Accenture Culture: Here, YOU are the catalyst for change

Your unique combination of skills, personality, and aspirations sets you apart. When distinct talents, strengths, and perspectives merge, the result is nothing short of extraordinary: ideas that propel the world forward. This is why we champion diversity and personal development at Accenture. Create a working environment where you truly thrive; with responsibilities that resonate deeply; with a workload that is perfectly aligned with your capabilities; and methods that are tailored to your objectives. How you wish to connect, further your development, and personally evolve rests in your hands. This is your career. We are mere facilitators, helping you shape it exactly as you envision.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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