Where You’ll Work
Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC)
Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.
Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.
Leaders in Specialized Care:
- Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
- Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
- Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.
Why SJHMC?
- Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
- Community & Collaboration: Be part of a network committed to global health and well-being.
- Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.
This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.
Job Summary and Responsibilities
As our Referral Specialist, you will orchestrate patient access to specialized care by expertly managing all referral and authorization processes.Every day, you will proactively obtain clearances for specialty visits, issue referrals for ancillary services (consults, imaging, labs), and secure approvals for medications, DME, home health, and other vital services.To be successful in this role, you will demonstrate meticulous attention to detail, strong organizational skills, and clear communication to ensure seamless and efficient service delivery for our patients.
- Resolves, pre-certification, registration and case-related concerns prior to a patients appointment. This includes interacting with patients, insurance carriers and various internal departments
- Identifies appropriate formularies for patient medication management or vendors for durable medical equipment requests and receives insurance approvals for patients
- Completes the referral process for a patient's ancillary, consultation, radiology or lab visit.The process includes checking insurance coverage, sending approval and receiving confirmation, scheduling appointments and notifying patients of progress
- Provides backup support for medical practice duties as required
- Conveys an image of dignity and trustworthiness
- Respects the rights, privacy and differences of others
Job Requirements
Required
- High School Diploma or GED General Studies
- Two (2) years experience in a Medical Office or other healthcare environment
- Demonstrates excellent customer service skills
- Familiar with coding
- Basic Computer skills
Preferred
- Bi-lingual
- Familiarity with the referral/authorization process and interacting withinsurance carriers