Quality Assurance Associate

Our Insights Personal Finance Market Trends Technology & Disruption Sustainability Diversity & Inclusion What We Do Wealth Management Investment Banking & Capital Markets Sales & Trading Research Investment Management Morgan Stanley at Work Sustainable Investing Inclusive Innovation About Us Core Values Leadership History Locations Diversity Sustainability Giving Back Technology Careers Students & Graduates Experienced Professionals LanguageEnglishFrench Single PositionView All JobsQuality Assurance AssociateSandy, Utah, United States of America No longer accepting applications.Employment TypeFull timeJob LevelProfessionalYou are required to review the Firm’s Mobility Guidelines on careerhub/ prior to submitting your application to ensure you understand and abide by your obligations under the Firm policy.JOB LEVELAssociate (Professional)TIERNAWe’re looking for a strong communicator who is passionate and highly strategic.  You’ll facilitate and continuously improve on the Quality Assurance Program for Morgan Stanley at Work’s Service Delivery organization.  The ideal candidate will be familiar with the Morgan Stanley ways of working and communication channels, as well as a familiarity and strong desire to continue learning in the equity compensation space.ResponsibilitiesManage QA process measuring effectiveness of case resolution within the Client Success Management organization including but not limited to monthly review of Salesforce cases as well as JIRA and SW/EEO databases as needed to perform the QA reviews.Provide QA program findings to Operational Excellence team management in order to continuously improve resultsAssist with QA program training and calibration sessions to teams as neededUpdate Salesforce reporting to be utilized by managers in 1:1’s in order to build scalable improvementsCollaborate with internal departments relating Salesforce Dashboard and widgets.Facilitate and participate in meetings with business partners as appropriate for problem resolutionQualificationsUndergraduate degree or equivalent work experience in Business, Commerce or similar area of expertise.  MBA preferred but not required.Minimum 1 year in a Client Services or similar role in Equity CompensationStrong familiarity with Morgan Stanley’s ways of working and communication channelsWritten and oral fluency in English, including the ability to make effective presentationsProblem solving skills and abilities, including the ability to make sound decisions and find viable solutions under tight timelines and in ambiguous circumstancesProject management experience would be an asset; formal Project Management education is not a requirementDemonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and WordComfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunitiesAbility to travel up to 25% of the time within the United States and CanadaWHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their...