Customer Success Manager

Customer Success Manager LocationSan Francisco OfficeEmployment TypeFull timeDepartmentOperationsCompensation$115K – $150K • Offers EquityAbout VoomaEnterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight.Vooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight. We are building the AI orchestration platform for the logistics industry, from quote to cash, automating repetitive work so teams can focus on service, speed, and scale. Vooma is growing fast with a lean team, supporting some of the most prominent industry players, including Echo, MoLo, Project44, Evans, Sunset Transportation, and more.Vooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry.About the roleThis is a rare opportunity to join an experienced, high-performing team at an inflection point, early enough to have an outsized impact and learn firsthand how an innovative, AI-native company operates.As Customer Success Manager, you'll own the relationship with a growing portfolio of customers, ensuring they fully adopt Vooma's platform, realize measurable value, and grow with us over time. You'll be the conductor that coordinates between customers and the Vooma team to get problems solved and ensure every customer has an exceptional experience. The best candidates get deep in the details alongside their customers, doing whatever it takes to drive success, and are excited about operating at the forefront of AI and constantly adapting to new ways of working.ResponsibilitiesOwn a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansionWork closely with customers to refine AI configurations and approaches which fit with their workflowsConduct regular business reviews, translating data into actionable insights and recommendationsPartner with Engineering and Product to advocate for customer needs and influence the roadmapLead rollout and communication of new products and features, playing a central role in driving adoptionFacilitate account expansion and further strategic rollout with customersMust haves2+ years of experience in customer success, account management, or a customer-facing roleWhatever it takes mentality and low ego; you get into the details with customers without hesitationStrong communication and interpersonal skills, with the ability to build trust across levels of an organizationOrganized and proactive, with the ability to manage multiple accounts simultaneouslyExcitement about AI and a hunger to constantly adapt to new workflowsNice to havesExperience in logistics, supply chain, or enterprise SaaSExperience serving enterprise customers / clientsFamiliarity with AI or automation productsStartup experienceCompensationThe opportunity to join a formidable team early enough to have an outsized impact and learn how an innovative business operates holisticallyCompetitive compensation and meaningful equity upsideMedical, dental, vision coverageThis role is based in person in San Francisco, CA, with approximately 10-20% travel.Apply for this Job