Analyst, HR Operations Hourly

Temporary Hire Job Requisition and Success Measures

6-Month Temporary Role | Philippines | HR KM Library Migration and AI Optimization

Role Title

Pearson HR Knowledge Management Analyst - Temporary Hire

Engagement Type

6-month temporary role

Location

Philippines

Primary Focus

HR knowledge article editing, formatting, metadata creation, content migration, article optimization, and QA

Project Context

Migration and optimization of more than 2,900 HR KM articles into a new knowledge base

Key Stakeholders

HR business teams, HR KM team, IT KM teams, Finance KM teams, HR Automation team, and OCTO stakeholders

Core Platforms / Tools

ServiceNow Knowledge Management Module, MS Office, HTML, Copilot or other AI agents, translation tools, KM dashboards and trackers

Role Overview and Purpose

The Analyst, HR Operations Hourly will support Pearson HR in reducing, merging, updating, formatting, and optimizing more than 2,900 HR knowledge articles as part of a project to migrate the HR KM library to a new knowledge base. The analyst will conduct content editing and formatting, metadata creation, content migration, and article quality review in alignment with Pearson HR Knowledge Management guides, standards, templates, and principles.

This role also supports the optimization of HR knowledge content for Pearson AI agents, bots, and search tools by improving article clarity, metadata, structure, formatting, and retrievability. The Analyst will work across the full knowledge management lifecycle, from Create to Publish to Retirement, while ensuring all content meets quality standards before publication.

The Analyst will coordinate with HR teams, KM teams from IT and Finance, the HR Automation team, and members of the Office of the Chief Technology Officer (OCTO). High accountability, attention to detail, and consistent adherence to HR KM processes and quality controls are expected.

Primary Responsibilities

Knowledge Article Migration and Optimization

• Edit, format, migrate, and optimize HR knowledge articles for the new knowledge base.

• Support the reduction, merging, retirement, updating, and standardization of more than 2,900 HR KM articles.

• Apply Pearson HR KM guides, formats, templates, naming conventions, and content standards consistently.

• Create and update metadata to improve article discoverability, search performance, and AI agent response quality.

• Use HTML to format knowledge articles when required by the publishing process.

• Adjust and refine article content to improve responses from Pearson AI agents, bots, and search tools.

Impact Analysis and Article Disposition

• Conduct impact analysis for assigned HR business areas or HR workflows to identify articles related to a specific subject area.

• Use impact analysis findings to coordinate with authors on article disposition prior to migration.

• Track author decisions to retain and migrate, retire, or merge content with similar or duplicate articles.

• Execute final article disposition decisions by migrating, retiring, merging, updating, formatting, and preparing content for quality review.

Quality Review, Article Publishing, and BAU Support

• Use the Article Quality Index tool to verify article quality before publication.

• Ensure all content passes required quality audits prior to publication.

• Track all actions taken to alter, retire, merge, or migrate content in the centralized HR KM team migration matrix.

• Act on assigned critical business-as-usual HR content update requests using established HR KM processes, workflows, and quality reviews.

• Support unit, smoke, or integration testing as needed for the KM migration or related knowledge platform activities.

• Translate articles into approved languages when requested, using approved translation tools.

Stakeholder Coordination

• Coordinate with HR business teams, HR authors, HR KM team members, IT KM teams, Finance KM teams, HR Automation stakeholders, and OCTO partners.

• Communicate clearly with article owners and project stakeholders regarding article status, disposition decisions, outstanding actions, and publication readiness.

• Work effectively in a team environment while managing assigned work independently and meeting tight deadlines.

Key Deliverables

• Completed impact analyses for assigned HR business areas or workflows.

• Documented author disposition decisions for retain, retire, or merge outcomes.

• Updated, formatted, migrated, retired, or merged knowledge articles based on approved decisions.

• Article metadata completed or updated in alignment with Pearson HR KM standards.

• Article Quality Index checks completed prior to publication.

• HR KM migration matrix updated with article status, actions taken, ownership, and progress details.

• Critical BAU article update requests completed through the HR KM process.

• Approved article translations completed when requested.

• Testing support provided for unit, smoke, or integration testing as needed.

Required Qualifications and Experience

Must Have

• Bachelor’s or master’s degree.

• Mastery of writing knowledge articles in English.

• 2+ years of experience working with and publishing articles in ServiceNow’s Knowledge Management Module.

• High-level understanding of HR business functions and the relationships between those functions.

• Ability to work with tight deadlines.

• Excellent communication skills.

• Proficiency in Microsoft Office.

• Strong attention to detail.

• Strong organizational and time management skills.

• Ability to use HTML when formatting KM articles.

• Experience using Copilot or other AI agents.

• Ability to work effectively in a team environment.

Should Have

• Understanding of KM metrics and dashboard data.

• Proactive and problem-solving approach to assigned activities.

• Flexibility in changing priorities and assignments.

• Comfortable operating in an ambiguous environment.

• International, regional, and cultural sensitivity and awareness.

Nice to Have

• Degree in writing, communications, or marketing.

Success Profile

The successful KM Analyst is a detail-oriented, highly organized content professional who can quickly learn Pearson HR KM standards, apply them consistently, and deliver quality article updates at scale. They are comfortable working across HR, IT, Finance, Automation, and OCTO stakeholders; can manage multiple article assignments against tight timelines; and can improve content quality for both human readers and AI-powered search or response experiences.

Key Performance Indicators and Success Measures

The KM Analyst will be evaluated based on content throughput, quality, adherence to Pearson HR KM standards, metadata accuracy, migration tracking discipline, stakeholder coordination, and contribution to improved search and AI-readiness of HR knowledge content.

KPI Area

Measure

Target / Expectation

How Success Is Demonstrated

Content Migration

Article completion throughput

Assigned articles are edited, formatted, migrated, retired, or merged according to project plan and agreed priorities.

Migration matrix shows timely progress against assigned article inventory and outstanding work is visible.

Content Quality

Quality audit pass rate

High percentage of assigned articles pass Article Quality Index or required quality review before publication.

Articles meet Pearson HR KM standards for clarity, structure, formatting, metadata, and publication readiness.

Impact Analysis

Business area analysis completion

Impact analyses completed for assigned HR business areas or workflows.

Related articles are identified, grouped, and prepared for author disposition decisions.

Disposition Management

Author decision tracking

Author decisions for retain, retire, or merge are captured accurately and acted upon.

Article status is traceable from analysis through final disposition and migration outcome.

Metadata Accuracy

Metadata completeness

Required metadata is completed or updated for assigned migrated articles.

Article metadata supports searchability, findability, reporting, and AI agent retrieval.

AI Optimization

Content readiness for AI agents and bots

Articles are structured and refined to improve AI, bot, and search tool responses.

Content is clear, concise, employee-centered, and aligned with approved templates and standards.

Formatting and HTML

Formatting compliance

Article formatting, including HTML where required, follows approved KM templates and publishing standards.

Published articles are consistent, readable, and aligned with Pearson HR KM style expectations.

Tracking Discipline

Migration matrix accuracy

All article actions are updated in the centralized HR KM team migration matrix.

Status, owner, action taken, disposition, and quality review information are current and auditable.

BAU Support

Critical update response

Assigned critical BAU HR content requests are completed through the HR KM process.

Business-critical article updates are tracked, reviewed, and completed without disrupting migration priorities.

Testing Support

Testing participation

Unit, smoke, or integration testing support is provided when assigned.

Testing observations, defects, or article impacts are documented and routed to the appropriate owner.

Translation Support

Approved translation completion

Requested translations are completed using approved tools and processes.

Translated content is tracked, reviewed, and aligned with approved language requirements.

Stakeholder Coordination

Communication effectiveness

Clear coordination with HR authors, KM teams, IT, Finance, Automation, and OCTO stakeholders.

Open questions, approvals, blockers, and author decisions are communicated and followed through.

Deadline Management

Timely delivery

Assigned work is completed within agreed deadlines and priority changes are managed transparently.

Risks to completion are raised early and work is reprioritized with project leadership when needed.

Continuous Improvement

Process and quality improvement

Opportunities to improve content workflows, templates, metadata, or article quality are identified.

The analyst contributes practical ideas that improve migration efficiency and content quality.

Overall Success Definition

Success in this temporary role means the KM Analyst materially contributes to the timely migration, consolidation, retirement, and quality improvement of Pearson HR knowledge articles while maintaining strong auditability, stakeholder coordination, and adherence to HR KM standards. The role should help reduce content volume, improve article consistency, strengthen metadata, and make HR knowledge content more effective for employees, HR support teams, Pearson AI agents, bots, and search tools.

Short Posting Summary

Pearson HR is seeking a temporary Knowledge Management Analyst in the Philippines for a 6-month role supporting the migration and optimization of more than 2,900 HR knowledge articles into a new knowledge base. The role will require article editing, formatting, HTML updates, metadata creation, disposition tracking, Article Quality Index review, BAU content updates, translation support when requested, and coordination across HR, IT, Finance, HR Automation, and OCTO stakeholders. The ideal candidate has 2+ years of ServiceNow Knowledge Management experience, excellent English writing skills, strong attention to detail, proficiency in Microsoft Office, and experience using Copilot or other AI agents to improve content quality and search readiness.