Senior Engagement Specialist - The Ohio State University

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The Ohio State University Alumni Association

Our alumni family – 560,000-strong – is a diverse, vibrant and growing community dedicated to making our world better. We’re risk takers and innovators. We’re dreamers and doers. We’re dedicated to helping all alumni thrive and connect through our clubs and societies that span worldwide, special events, career guidance and more.

Guiding Principles

Vision – To be the heart of the Buckeye alumni community, inspiring and cultivating engaged citizens

Mission – Through time and change, we enrich firm friendships among Buckeye alumni and The Ohio State University

Goals

Engage – Engage alumni throughout their lifelong relationships with each other and the university

Enrich – Enrich alumni lives and the university

Empower – Empower alumni to make a difference in their communities, careers, and at the university

Evolve – Evolve to continuously add value to alumni and the university

Legends & The Ohio State University Alumni Association Partnership

Legends and The Ohio State University Alumni Association (OSUAA) have partnered to enhance engagement with Buckeye graduates around the world. The higher education fundraising landscape has transformed throughout the past decade and we recognize efforts to successfully engage alumni must evolve. The partnership will introduce a new Engagement Center to identify alumni’s interests, to produce and deliver relevant and engaging content, and to cultivate meaningful relationships with Ohio State alumni.

To learn more about Legends and The Ohio State Alumni Association please visit:

legends.net

osu.edu/alumni

THE ROLE

Reporting to the Manager of the Engagement Center, the Senior Engagement Center Specialist helps support the operations, development, culture and strategy of the Engagement Center team. This position will work closely with the Student Manager to ensure project execution, technology and day-to-day responsibilities are operating at max capacity for the entire team.

ESSENTIAL FUNCTIONS

• Assist with the onboarding and training of specialists and students.
• Assist with strategy development for various campaigns and outreach efforts.
• Assist with weekly training and development opportunities for specialists and students.
• Assess technology and software processes to ensure we are providing the best overall experience.
• Enhance operational and strategic components of engagement center specialist daily tasks.
  • Analyze Engagement Center metrics on a daily, weekly and quarterly basis.
  • Provide consistent maintenance to keep talking points and impact language fresh and relevant.
  • Assist with strategy for continuum movement through portfolio.
  • Assist with monitoring and curating multi-channel communications and content.
  • Audit and provide quality assurance for email and web chat operations.
  • Audit event registration operations and provide quality assurance for event-related processes.
• Promote positive team culture across student and full-time team.
  • Serve as team lead for contests, team-building activities and performance management
  • Assist with coordination of team outings, activities and training sessions
  • Facilitate connections between full-time and student team
• Continue to manage responsibilities associated with specialist position.
  • Understand and implement strategic engagement opportunities through proactive and reactive outreach via calls, email, text, web chat, video and social to alumni, family and friends to connect them back to The Ohio State University.
  • Work closely with the Engagement Center Manager to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising.
  • Develop and maintain a thorough working knowledge of the philanthropic priorities to effectively present a case for support.
  • Take timely and strategic steps in moving prospects through the gift cycle of identification, qualification, cultivation, solicitation and stewardship.
  • Assist and/or lead in short- and long-range strategic planning activities to create and implement fundraising goals and objectives.
  • Make effective use of the university's prospect management database and other institutional resources to ensure appropriate management of donors, prospects, alumni and volunteers in coordination with university objectives.

QUALIFICATIONS

• Bachelor’s degree from a four-year accredited college or university
• 1-2 years fundraising or sales experience preferred
• Previous sales experience identifying, cultivating and soliciting customers is preferred
• A passion for the power and impact of fundraising specific to university alumni giving
• Self-motivated and ability to work as a team member in a complex organization
• Excellent interpersonal, verbal and written communication skills
• Strong work ethic paired with outstanding time management, organizational and analytical skills
• Ability to motivate and inspire colleagues
• Strong problem-solving skills including the ability to listen, identify, and resolve issues
• Optimistic team-first attitude and a competitive desire to be the best
• Ability to work within a fast-paced environment and manage multiple tasks simultaneously
• Resourceful, innovative and forward thinking

COMPENSATION

Competitive pay and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On-Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.