Payment Operations Manager - Francophone Africa
In Office, South AfricaPermanentPosted Aug 9, 2026
Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our London office.
Alongside a great office environment, think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.
About the role
Managing and constantly improving the end-to-end payment experience we provide users is a fundamental aspect of our business. Zepz works with payment partners globally to help facilitate quick, affordable, and smooth money transfers. Reporting to Zepz’s Director of Payment Operations, you will be responsible for owning these relationships with Zepz’s payout partner network (aggregators, banks, telcos) in Francophone Africa, problem solving on payment performance issues, and supporting the company in pursuing new opportunities and optimizations. It is a requirement that you are fluent in French and English.
Reporting to the Payment Operations Director, you will:
What we’re looking for from you
Technical
Bonus point if you have
AI Literacy & Tools
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply? Let’s Go.
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
- Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
- Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
- Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our London office.
Alongside a great office environment, think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.
About the role
Managing and constantly improving the end-to-end payment experience we provide users is a fundamental aspect of our business. Zepz works with payment partners globally to help facilitate quick, affordable, and smooth money transfers. Reporting to Zepz’s Director of Payment Operations, you will be responsible for owning these relationships with Zepz’s payout partner network (aggregators, banks, telcos) in Francophone Africa, problem solving on payment performance issues, and supporting the company in pursuing new opportunities and optimizations. It is a requirement that you are fluent in French and English.
Reporting to the Payment Operations Director, you will:
- Independently own strategic relationship management of the Zepz payout partner network (aggregators, banks, telcos) in Francophone Africa
- Own performance-monitoring for key payout metrics, such as delivery speed, failure rate and route uptime, identifying the root causes behind technical incidents and finding a permanent resolution to prevent their reoccurrence
- Pursue and support new payment optimisation opportunities to improve performance, such as improvements to API error-handling and exploring API services we’re not utilising
- Work cross-functionally with other Zepz teams (Product, Engineering, Business Development, Finance and Treasury) to drive targeted improvement initiatives
- Regularly conduct data analysis and maintain the key Payment Operations dashboards
What we’re looking for from you
Technical
- You have third-party relationship management experience with payment processors and a natural ability to build rapport and collaborate to successful outcomes with senior stakeholders/colleagues
- You have advanced SQL expertise, perform regular independent data analysis and present your findings in a comprehensive, straightforward manner
- You are excited to work asynchronously + independently in a remote team environment. Teams at Zepz span a multitude of time zones and we are not all online together at the same time. Your manager is based in London, UK
- You are a self-starter and can work independently at a high level with minimal day-to-day direction
- You are a world-class prioritiser and can quickly take a long list of priorities and stack-rank them based on what’s most critical and why (using data to back up your prioritisation)
- You are comfortable working in an ambiguous and fast-paced environment
- You don’t stop asking “why” until you understand the root cause of an issue
- You are results-driven and are not afraid to roll up your sleeves to get things done
Bonus point if you have
- Worked for a payments company and/or in operations
- Familiarity with the remittance industry and/or migrant communities
- Experience with using AI tools
AI Literacy & Tools
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:
- A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
- Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
- Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
- Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
- Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply? Let’s Go.