Senior Analyst - Control Management
Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
GCS Control Management (Specialized OR): The objective of the GCS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.
GCS Control Management Specialized Operational Risk (OR) is looking for a Sr. Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Risk Performance Rating (RPR) Dashboard Ownership
Own the end-to-end RPR dashboard lifecycle (data ingestion → Python transformation → Tableau visualization → QC → publishing)
Develop and maintain Tableau dashboards (SLT/SLT-1 roll-ups, metric views, executive summaries)
Manage monthly refresh cycles ensuring timely, accurate delivery
Data Automation
Build and enhance Python-based data pipelines for transformation, mapping, and aggregation
Drive automation and scalability by reducing manual processes
Data Integrity, QC & Governance
Ensure end-to-end data accuracy across all layers
Lead QC, validation, and defect resolution cycles
Ensure adherence to publishing and governance processes (e.g., RFC, controlled deployments)
Risk Performance & Business Insights
Interpret RPR metrics across Operational and Compliance pillars
Identify risk trends, emerging issues, and key drivers
Translate outputs into actionable business insights and risk narratives
Executive Storytelling
Develop clear, insight-driven summaries for leadership
Highlight early warning indicators and areas of concern
Support decision-making through data-backed narratives
Stakeholder Collaboration
Partner with SMEs, metric owners, and Control Management teams
Validate data inputs and align outputs with business and risk context
Drive consistency and best practices across reporting
Minimum Qualifications:
Minimum 5 to 7 years of experience in Data Analytics, Automation and Dashboard storytelling and / or operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
- Project management, communication, and interpersonal skills
- Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Technical Skills (Required):
- Tableau Desktop, Tableau Prep
Advanced Microsoft Excel skills
- Hands on exposure to programming languages like Python
- Functional Skills:
Self-Starter and work with a sense of ownership
Strong business acumen with ability to interpret risk performance
Ability to connect data insights to operational and compliance risk impacts
Strong analytical and problem-solving skills
High attention to detail and ownership mindset in QC-driven environments
Effective stakeholder management and communication
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:
Risk reporting frameworks / KRIs / dashboards (e.g., RPR)
Translating analytics into executive-level insights