Customer Success Manager, Enterprise

Customer Success Manager, Enterprise LocationRemote Employment TypeFull timeLocation TypeRemoteDepartmentCustomer SuccessCompensationTier 1 (SF, NYC, Seattle)OTE $160K – $185K • Offers EquityTier 2 (LA, Boston,Chicago, Denver, etc.)OTE $144K – $166K • Offers EquityTier 3 (all other US locations)OTE $136K – $157K • Offers EquityAbout ScribeScribe is where exceptional people come to do the best work of their careers. Our Workflow AI platform automatically captures and optimizes how work gets done — 94% of the Fortune 500 use it, and 45% are paying customers. We hit $100M ARR in May 2026 and have grown to over 5 million daily active users across 600,000 businesses. We're Series C and valued at $1.3 billion. We're builders who hold a high bar, move fast, and care deeply about each other and our customers.📌 About the RoleScribe's Enterprise customers are some of the world's most recognized organizations, and this role owns their success. You'll carry a portfolio of accounts with 10,000-plus employees, partnering with executive stakeholders to drive adoption, expand usage across business units, and deliver the kind of measurable outcomes that make renewals straightforward. It's a strategic, high-ownership role for someone who builds trust at the C-suite and rolls up their sleeves to make things work at the ground level.🛠️ What You'll DoOwn a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansionDesign and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoptionLead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunitiesMultithread within accounts, building relationships across end users, champions, and executive sponsors to widen Scribe's footprint across departments and business unitsPartner with Expansion AEs to define and execute account growth strategies, coordinating hand-offs and identifying new use cases with precisionBring customer insight back into the business — flagging product gaps, influencing the roadmap, and contributing to the playbooks and enablement programs that scale the Enterprise motion🔍 What We're Looking ForHas 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfactionHas owned the full customer lifecycle — implementation through renewal — for large, complex accounts and can speak specifically to what moved the needleEqually fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsorUses data to build value narratives, identify risk early, and influence decisions at the executive levelBuilds process from scratch when there isn't one, and iterates fast when the first version doesn't holdComfortable with up to 25% travel and knows how to make in-person time count✨ Nice to HaveDirect experience with Fortune 500 or global enterprise accounts at a high-growth SaaS companyPrior ownership of expansion and renewal metrics including NRR and GRRExperience in a product-led growth environment where usage data drives the CS motionBackground in consulting or change management on large-scale transformation projects🚫 This role is not for you ifNavigating matrixed organizations with stakeholders at every level sounds exhausting rather than interestingYou do your best work executing a defined playbook rather than building and refining oneYou prefer a reactive, inbound-driven approach to account management over proactive, relationship-led ownership📍 LocationFully remote. Open to candidates anywhere in the U.S.💰 CompensationSalary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope.🎁 BenefitsHealth, dental, and vision insurance for you and your...