Manager-Project Management
American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.
The Project Manager - AENB Enterprise Program Management Office will join the Enterprise Program Management Office (EMPO) within AENB. As the company grows, there is a need to strengthen first-line project governance and execution. The EPMO brings an integrated and consistent approach to how American Express governs and executes projects, better alignment to regulatory expectations, and implementation of industry best-practices. This role will own and support the execution of select enterprise initiatives that cross multiple lines of business company wide.
- Lead and/or support high priority cross-functional initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside of AENB.
- Be a strong team player with ability to build relationships and influence decisions to drive results within a matrixed organization (working across levels and job functions) without direct authority.
- Collaborate meaningfully and strategically with cross-functional teams to gather inputs, while ensuring strategic alignment across critical stakeholders.
- Ability to create execution frameworks for business problems and ability to turn those frameworks into concrete projects that drive significant results.
- Create and maintain detailed project plans to effectively manage projects and drive resolution of risks, issues and challenges related to projects.
- Prepare and/or lead efficient and effective presentations and materials and break down complex ideas into understandable and actionable messages.
- Support the Enterprise Project Governance process across business units, which may include the design and implementation of project methodologies and tools to govern and execute projects and initiatives.
- Anticipate needs and exercise a proactive bias toward action.
- Challenge the status quo and remove barriers creatively.
- Maintain strict confidentiality and operate with the highest levels of integrity.
Minimum Qualifications:
- Experience in risk management, strategy and execution, program management, project management, and/or other consulting services.
- Project management skills, including attention to detail and the ability to clearly advise on progress, roadblocks and successfully drive project progress.
- Superlative communication skills with the ability to effectively influence, multitask and prioritize as business needs evolve with a high degree of comfort amongst senior leaders. Ability to communicate well verbally and in writing, both formally and informally.
- Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority.
- Experience delivering large, complex initiatives with multiple partners under high pressure and tight timeframes.
- Problem solving ability with creativity and positivity.
- Agile learner that can absorb new information quickly in order to meaningfully and strategically partner with SMEs to drive outcomes.
- Bachelor’s Degree/Master’s Degree or 3+ years related work experience leading project teams.
Preferred Qualifications:
- Project Management Professional (PMP) certification
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.