Customer Service Representative-RELATIONSHIP BANKING GROUP-Customer Service

Grade-E0
Role- Customer Service Representative
Job Description

•    Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products.
•    Following up on cases and get it closed within defined TAT
•    Liaise with Department in resolving the cases.

Requirements :

•    Has customer centricity (Keeps the Customer First) in all perspective
•    Has good communication skills (written and verbal)