Front Office All Rounder - Overnight

Exceptional Hospitality Starts with You

As a Front Office All-Rounder (Overnight), you play a key role in delivering exceptional guest experiences by providing efficient, friendly, and engaging service throughout the night. You will assist guests with check-in, check-out, and enquiries while ensuring their needs are met and communicated effectively to relevant hotel departments. By accurately reviewing guest information and managing requests, you will help ensure every stay exceeds expectations.

In addition to guest service responsibilities, you will support the hotel's overnight operations, including night audit preparation, end-of-day procedures, cashiering functions, and the completion of accurate financial and operational reports.

Here’s what you’ll do during a typical day:

• Deliver a warm welcome:  Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out:  Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge:  Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services:  Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests:  Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
• Prepare the Front Office and hotel systems for the nightly audit process.
• Ensure the security, efficiency, delivery (movement) of all guest items and luggage in accordance with the procedure and our Standards.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including  overnights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.