Copilot Strategy, Change & Adoption - Senior Consultant

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. 

Your role:

As Copilot Strategy, Change & Adoption Consultant you will help our clients set the strategic direction for Microsoft Copilot in the workplace, and then make it land. You will pair technology strategy with the change, communications and adoption craft needed to turn Copilot licences into everyday productivity and a genuinely AI-enabled workforce. In this role you will play a key part in:

• Setting the Copilot adoption strategy: Shaping a clear strategic vision for Microsoft Copilot - spanning Microsoft 365 opilot, Copilot Chat, Agent Builder, Copilot Studio and emerging workplace AI capabilities such as Cowork and Scout - aligned to security, data and automation capabilities.
• Driving adoption: Designing and delivering user-centric change and adoption campaigns at scale that tackle AI scepticism, build capability and embed new ways of working.
• Leading complex engagements: Owning delivery excellence on Copilot strategy and adoption workstreams, escalating and de-risking complex situations as the technology evolves.
• Growing the practice: Helping develop the Copilot portfolio and client relationships to generate new opportunities and revenue, and coaching colleagues towards high performance and a positive culture.

As part of your role, you will also be expected to drive the following activities:

Client Advisory and Delivery

• Strategy and Vision: Develop AI workforce transformation strategies, advising senior stakeholders on Microsoft Copilot capabilities, adoption strategy across workforce groups and business functions, business change requirements, and opportunities to create value through AI-enabled ways of working.
• Ways of working Reinvention: Lead work redesign initiatives that leverage AI to enhance productivity, employee experience and organisational outcomes through future-state practices, AI-enabled workflows and effective human-AI collaboration. Facilitate workshops to understand current and future ways of working.
• Change and Adoption: Lead organisational change and adoption programmes from pilot-to-scale that enable successful Copilot deployment through communications, training, engagement, leadership alignment and persona-led adoption plans. Tackle AI scepticism and respond to concerns to increase trust.
• Enablement and Community: Stand up champions networks, training curricula, prompt libraries and enablement assets that sustain adoption as the Copilot estate and feature set evolve. Be innovative!
• Benefit Realisation: Lead value realisation activities for Copilot programmes, creating measurement frameworks, defining success indicators and helping clients translate adoption and productivity gains into tangible business outcomes.
• Senior Stakeholder Engagement: Lead executive engagement and value communications activities, helping senior stakeholders communicate the vision for AI, demonstrate outcomes and align business and technology leaders around Copilot adoption.

In summary you will be required to:

1.    Lead client workshops and transformation workstreams.
2.    Manage small consulting teams and workstreams.
3.    Develop high-quality client deliverables and recommendations.
4.    Facilitate discussions with business, technology and change stakeholders.
5.    Translate complex AI concepts into practical business outcomes.
6.    Build trusted relationships with senior client stakeholders.

Capability Development

• Inspire clients with thought-leadership on AI and Copilot trends for the workplace, and opportunities to direct their investment towards transformative work – led by ethical principles.
• Contribute to inventing new frameworks that map the benefits, adoption and productivity metrics of Microsoft AI technology to business outcomes, continuously strengthening the AI business case.
• Drive experimentation on Copilot adoption approaches to explore new ways to serve our clients and stay at the forefront of innovation.
• Identify opportunities to accelerate your team’s upskilling in Copilot, investing in new training and certifications to keep pace with the technology.
• Stay informed of the competitive technology landscape and assess the feasibility of deploying Generative and Agentic AI solutions such as Microsoft Copilot.

Business Development

• Support responses to bids, RFPs, RFIs and proposals, embedding the required governance to meet deadlines and quality.
• Collaborate with stakeholders across Capgemini to understand client needs and shape new deals with expert solutions.
• Drive solution development, including input into staffing, skill requirements and functional ideation across the delivery lifecycle.

Your profile:

Capgemini Invent DNA

• Highly collaborative, able to expand your network within Capgemini to promote the Workplace AI offerings whilst advocating for other teams’ capabilities to your clients.
• A passion for continuous learning and a willingness to develop those around you – both clients and colleagues.
• Drive performance and continuous improvement, inspiring and celebrating a culture of boldness.

Leadership

• Getting buy-in and aligning senior business and technical leaders on the benefits of AI technology, using strong communication, presentation and analytical skills.
• Ability to build, grow and coach cross-functional teams, driving cohesion and contributing to the wellbeing of your people.
• Upholding strong ethical values, consistently making the conscious choice to ‘do the right thing’ in business and in leading your team.

Business and Methods

• Ability to shape and convey compelling storytelling around our Workplace AI offers and the business value on offer.
• Proven experience designing and delivering change, communications and adoption at scale, with tangible behavioural results.
• Proven experience applying strategy and innovation approaches to solve complex, analytical and technical business problems.
• Strong project management skills, well-versed in agile principles, and confident managing timelines, budgets and resources.

Technical

• Working understanding of Microsoft Copilot (M365 Copilot, Copilot Chat), first-party agents and Agent Builder, and the wider Microsoft AI stack or Anthropic stack, sufficient to build credibility with senior client stakeholders.
• Understanding of Generative and Agentic AI risks and the ability to assess and mitigate them within an adoption programme.
• Understanding of the ethical considerations of AI, how it can be affected by human bias, and techniques to address this.

Certification and Experience

• Professional degree (Bachelor’s level or above).
• Relevant technology certifications (e.g. Microsoft, Anthropic) and experience with AI and Generative AI solutions such as Microsoft Copilot.
• UK government security clearance (BPSS or SC) preferred, given our Public Sector work.
• Currently working in a major consulting firm, with at least 4 years of consulting experience.

What you'll love about working here?

Glassdoor Recognition
We are delighted to be in the top 10 for the ‘Glassdoor Best Places to Work UK 2025’. Having received this accolade for four consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.

Flexibility to Work Your Way
You will have the freedom to structure your day in the way that works best for you. We prioritise our output more than the number of hours we work – which is why one of our key values is ‘Freedom’. Our hybrid-first way of working means we embed flexible working in all that we do, and all UK employees are eligible to request flexible working arrangements.

Your Wellbeing
You’d be joining an organisation that puts your wellbeing at the top of its priorities, with a range of health & wellbeing communities and regular listening surveys. We have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will have the freedom to express your ideas to colleagues who are attentive to your viewpoints – which is what makes us an innovative workplace, and why another of our key values is ‘Boldness’.

Regular Promotion Cycles
We truly believe in the importance of recognising people for their great work, which is why we have regular promotion cycles to reward and compensate our people.

Need to know:

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

CSR:

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. 
Make it real. | www.capgemini.com