Understand the behaviors, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for people across the world. Drive product strategy through rigorous programs of multi-stage research executed to the highest standards. Balance rigor with scrappiness and the ability to push with a fast-moving team. Drive cross-team collaborations among all disciplines from early product stages to final implementations. Guide teams in creative new directions and help set ambitious goals that stand out from the crowd. Identify new opportunities and generate innovative ideas to improve our processes, culture, and influence our approach to research (e.g. mindsets, methodologies). Lead research on highly visible products or set of business initiatives with notable risk and complexity. Regularly influence at the highest levels of organizations. Elevate the research craft of the team. Embody our culture and values. Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience OR equivalent experience. These requirements include but are not limited to the following specialized security screenings: Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years user experience research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years user experience research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 10+ years user experience research experience OR equivalent experience. 8+ years experience working in UX research or a related field. Excellent communication and presentation / storytelling skills, with the ability to energize and activate teams. Experience working in B2B and B2C product spaces. Experience working on AI products. Demonstrated championing of fundamentals of user experience, including accessibility and inclusive design. Experience with commonly used research tools.
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