Development Coordinator, Wilmer Eye Institute

The Development Coordinator will provide general support to Development and Alumni Relations (DAR) operations and work under the direction of DAR staff to ensure programs, projects, and initiatives are appropriately supported.

The Development Coordinator for Wilmer Eye Institute holds a pivotal role for the development team and is instrumental to our continued fundraising success. The Development Coordinator is frequently the first member of our team to interact with potential and current donors and sets the tone for their interacting with the development office. The Development Coordinator will report directly to the Development Operations Manager. Key responsibilities of this position are: gift processing, acknowledgement letters, fund management, database management, and reporting. The number of sophisticated donors, the fast pace of the office, and complexity of many prospects requires a high level of independent and critical thinking, attention to detail, flexibility, advanced computer skills, and excellent interpersonal communication.

Wilmer is a unique department with 10 clinics across Maryland and Northern VA and 300,000 outpatient visits per year (10% of all JHM outpatient visits) that generates over 15,000 surgeries annually. Wilmer has roughly 114 Clinical faculty and 49 Research faculty for whom the development team secures philanthropic funds. In addition, the team regularly organizes and manages many Institute-wide, clinic and division (9 sub-specialty divisions)-specific fundraising priorities, for which each gift officer plays a key role. The team brings in between 1,700 and 2,000 gifts annually.

Specific Duties & Responsibilities:

• Support processing of team information and data management. Enter, retrieve, and maintain data stored in development database (CRM). This may include:
• Processing gifts, pledges, and other donor-related transactions.
• Coordinating gift tracking and database maintenance.
• Entering visit notes, solicitation activity, and linking gifts to the appropriate proposal.
• Entering and updating workplan data.
• Compiling and producing reports.
• Provide administrative support for the DAR team. This may include:
• Handle sensitive and confidential information with an appropriate level of discretion.
• Proactively maintaining a conflict-free electronic calendar for the principal, which may include arranging intricate meetings with leaders and donors.
• Coordinating staff portfolios and portfolio assignment transfers.
• Organizing meetings and preparing materials.
• Preparing and mailing gift acknowledgement letters.
• Drafting correspondence.
• Producing a variety of reports and presentations using information from multiple sources.
• Creating tables, graphs, and PowerPoint presentations.
• Preparing event briefings for leaders.
• Responding to internal and external constituent inquiries.
• Assisting with financial transactions, e.g., reconciling travel expenses, paying invoices.
• Maintaining and monitoring operating budgets.
• Ensuring the successful execution of events by assisting with planning and day-of management.
• Assisting with management of project deadlines and deliverables, following up on outstanding tasks.
• Monitoring and contributing to social media communications.
• Maintaining office filing systems and office equipment inventories.
• Other duties as assigned.

In addition to the duties described above, the Development Coordinator will:

• Serve as the primary point of contact for the Wilmer Development Office by managing the main phone line and voicemail system, ensuring timely, professional, and accurate responses while directing inquiries to the appropriate team members.
• Manage the shared Wilmer Development email inbox by monitoring incoming communications, triaging requests, responding as appropriate, and coordinating follow-up to ensure efficient and responsive customer service.
• Build and maintain effective working relationships with Wilmer leadership, faculty, administrators, and internal partners by providing administrative support, facilitating communication, and representing the Development Office with professionalism and discretion.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three years related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Bachelor's degree.
• Experience using a CRM.
• PC skills with proficiency in Microsoft Office Suite.

Classified Title: Development Coordinator Job Posting Title (Working Title): Development Coordinator, Wilmer Eye Institute Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: Minimum: $35,490 - Maximum: $66,104 (targeted salary: $50,000; commensurate with experience) Employee group: Full Time Schedule: Monday-Friday, 8:30am-5:00pm FLSA Status: Non-Exempt Location: School of Medicine - East Baltimore Campus Department name: 10003234-SOM Admin FJHM Wilmer Eye Institute Personnel area: School of Medicine

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