Team Lead, Order Management (Philippines Remote)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Team Lead, Order Management (Philippines Remote)Full-timeCompany DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.Job DescriptionOrder Management sits within the Order to Cash (OTC) function in Finance and is responsible for converting executed commercial agreements into accurate, compliant and billable system orders.The Team Lead, Order Management provides operational leadership for the Philippines-based delivery team, ensuring disciplined execution, high-quality order processing and adherence to financial controls. The role leads the day-to-day operation, creating a high-performing team culture while ensuring service levels, quality standards and business priorities are consistently achieved.Purpose of the RoleThe Team Lead is responsible for leading the daily operation of the Philippines-based Order Management team.Working in partnership with the Manager, Order Management, the Team Lead provides visible leadership to the operation, ensuring workloads are effectively managed, service levels are achieved, team members are developed and operational risks are proactively addressed.The role is empowered to make day-to-day operational decisions, act as the first point of escalation for operational matters and lead the team through changing business priorities while maintaining high standards of quality, compliance and customer service.The Team Lead plays a key role in developing team capability, embedding continuous improvement and fostering an inclusive, accountable and collaborative team culture aligned with Turnitin's values.Customers of the RoleInternal CustomersSales (GTM)Sales Operations / Revenue OperationsBillingRevenue / Revenue AccountingCollectionsFinance SystemsProductFP&ALegalExternal Impact Although not directly customer-facing, the role has a significant impact on customer experience through accurate order execution, timely processing, reduced billing issues and efficient service activation. Cross-Functional Working RelationshipsThis role works closely with:Billing – to ensure clean order-to-invoice conversionRevenue Team – to support compliant revenue recognition inputsSales Operations / Revenue Operations – to improve upstream deal hygieneFinance Systems – to support workflow and system optimisationGTM leadership (as required) – for resolution of operational mattersThe Team Lead builds strong operational relationships across these functions to ensure effective execution while escalating broader functional or strategic matters through the Manager. Alignment to OKRsThis role supports the Finance objective of improving operating leverage, strengthening cash generation and delivering an efficient, scalable Order to Cash function.The Team Lead contributes by:Delivering consistent SLA performance.Improving order quality and right-first-time processing.Reducing downstream billing errors and rework.Supporting...