Sales & Customer Support Intern - Western Cape

Key Learning Areas & Responsibilities

1. Sales Exposure & Territory Support

• Gain practical exposure to direct sales activities within a healthcare environment.
• Support the sales representative with customer engagement, follow‑ups, and basic sales administration.
• Attend customer visits to observe relationship‑building, needs assessment, and product positioning.
• Assist with product demonstrations under supervision.
• Learn how sales targets are planned, tracked, and achieved in a defined territory.

Development Outcome:
Understanding of field sales execution, customer engagement, and territorial coverage in the medical diagnostics sector.

2. Customer Training & Clinical Support

• Assist with in‑service customer training under guidance, including:
  • Correct use and handling of HemoCue analyzers
  • Sampling techniques
  • Routine cleaning and upkeep
  • Correct handling of consumables
• Participate in ward‑to‑ward rounds to observe how analyzers are used in clinical settings.
• Support compliance with correct usage and care of HemoCue equipment.

Development Outcome:
Exposure to customer education, clinical environments, and product application in healthcare workflows.

3. Analyzer & Service Coordination

• Support the process of collecting faulty analyzers from customer sites after appropriate authorization.
• Assist with delivering repaired analyzers back to customers.
• Help manage the issuing and return of loan analyzers while customer units are under repair.
• Learn the end‑to‑end service process from fault reporting to resolution.

Development Outcome:
Understanding of service logistics, analyzer lifecycle management, and customer service coordination.

4. SLA Awareness & Professional Standards

• Develop working knowledge of HemoCue Service Level Agreements and warranty principles.
• Support SLA‑aligned activities such as scheduled visits, training records, and analyzer tracking.
• Observe professional standards relating to customer communication, accountability, and compliance.
• Escalate technical or service issues to senior team members when required.

Development Outcome:
Insight into regulated service environments and the importance of service excellence in healthcare.

5. Administrative Support & Professional Development

• Assist with preparation of visit plans, basic reporting, and documentation.
• Participate in internal training sessions to build product, sales, and service knowledge.
• Perform additional reasonable tasks related to sales and territory support as part of the learning programme.
• Receive mentoring and on‑the‑job coaching throughout the internship period.

Development Outcome:
Strong professional foundation, workplace discipline, and exposure to cross‑functional collaboration.

Customer & Territory Coverage

The intern will support customers across the Western Cape.
Specific hospitals or facilities will not be permanently assigned, as coverage may vary based on:

• Business priorities
• Customer needs
• Operational and service requirements

This flexible model ensures broad exposure to both public and private healthcare institutions within the territory.

Overall Outcome of the Internship

By the end of the internship, the individual is expected to have:

• A foundational understanding of medical device sales
• Practical exposure to customer training and support
• Insight into service delivery and SLA management
• Improved professional, communication, and organizational skills

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.