Private Island Manager is responsible for driving effortless luxury by maintaining the highest level of personalization and attention for our guests from pre-arrival through post-departure with a special focus on guest satisfaction, event planning and the overall maintenance/organization of the Ithaafushi Private Island.
Oversees and directs all aspects of the Ithaafushi Private Island operations and when necessary, work in conjunction with the Front Office, Engineering and F&B team for the daily basis operation.
Responsible for supporting Front Office Operations if there is no booking for the Private Island to enhance the guest experience.
Ensures that everything runs by focusing on the following aspects: Maximization of revenues and profits, minimization of operating costs, implementation of preventive maintence programs and follow-up of service standards.
Ensures the highest levels of customer satisfaction and the delivery of the Waldorf Astoria Brand and Hilton Worldwide mission and vision.
Specifically, as Private Island Manager for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:
- Deliver exceptional luxury guest experiences and continuously monitor guest satisfaction and service quality.
- Support the strategic management and operational success of the Private Island.
- Lead and coordinate key initiatives, including projects, refurbishments, training, and service enhancements.
- Maintain strong relationships with operational teams, guests, suppliers, and external stakeholders.
- Ensure seamless coordination between all departments to deliver outstanding Waldorf service standards.
- Conduct regular inspections of the island, villas, facilities, and guest areas to maintain the highest standards.
- Oversee maintenance and housekeeping operations through close collaboration with Engineering and Housekeeping teams.
- Manage daily operations, conduct team briefings, and provide leadership, coaching, and performance feedback.
- Monitor departmental expenses, budgets, and profitability, including responsibility for the Private Island P&L.
- Serve as the primary point of contact for Private Island guests, handling inquiries, requests, and concerns professionally.
- Manage all pre-arrival communications and coordinate personalized guest arrangements prior to arrival.
- Oversee VIP, VVIP, Hilton Honors, returning guests, and specialty villa experiences from arrival to departure.
- Coordinate guest preferences, amenities, special requests, and personalized experiences with relevant departments.
- Ensure guest villas meet exceptional cleanliness, maintenance, and luxury standards at all times.
- Resolve guest concerns promptly, implement corrective actions, and turn service challenges into positive outcomes.
- Monitor service quality, guest feedback, SALT scores, and Forbes standards, driving continuous improvement initiatives.
- Develop and implement action plans to address recurring service issues and enhance guest satisfaction.
- Collaborate with Quality & Excellence, Front Office, and Concierge teams to create memorable and unique guest experiences.
- Support Front Office leadership during absences and provide operational assistance across departments when required.
- Maintain the highest standards of professionalism, integrity, communication, and service excellence while performing additional duties assigned by management
At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The Private Island Manager serving Waldorf Astoria Maldives is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Minimum of two (2) years of experience in a similar leadership role within a luxury hotel or resort environment.
- Strong understanding of luxury hospitality operations, guest relations, and departmental coordination.
- Excellent leadership, interpersonal, and communication skills with the ability to inspire teams and build strong stakeholder relationships.
- Proficient verbal and written English communication skills; additional language skills such as Russian or Chinese are advantageous.
- Strong analytical, decision-making, and problem-solving abilities with sound judgment in handling operational and guest-related matters.
- Highly organized and detail-oriented, with excellent planning, coordination, and multitasking capabilities.
- Proficient in Microsoft Office applications and comfortable using hotel management and business systems.
- Service-oriented professional with exceptional grooming standards, integrity, resilience, and the ability to perform effectively under pressure while delivering outstanding guest experiences.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree/Diploma in relevant area is preferred
- Passion for delivering exceptional levels of guest service