Client Experience - Awareness and Launch - Project Manager

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Client Experience, Awareness and Launch (CEAL) Project Manager focuses on ensuring our clients and colleagues are aware, engaged and prepared as we launch new products, services, and channel enhancements. In a rapidly changing financial services environment, we want to ensure that all clients and colleagues are fluent and adopt our constantly changing product and digital features and options. This is achieved by developing and delivering compelling, innovative, and fun experiences. This role will partner across multiple digital, product, and support teams to create and enhance a comprehensive support structure for critical product priorities and monthly launches. These will help drive deepened relationships, self-servicing and improve centrality for Consumer and Small Business clients in an increasingly competitive environment.

This role requires a highly organized and collaborative project manager who can lead complex work across multiple teams, priorities, and stakeholders. The ideal candidate will bring strong knowledge of mobile and online banking experiences, along with the ability to manage end-to-end user flows, supporting assets, and evolving digital content with accuracy and consistency. Success in this role requires strong communication, business acumen, and analytical skills, including the ability to translate data and digital insights into clear, compelling stories that demonstrate business impact. This individual must also be comfortable operating in a fast-paced, rapidly changing agile environment while partnering closely with UX, brand, product, and channel teams.

This is no “business as usual” role. To succeed, we need someone who is a high energy business transformer that understands how human + digital experiences benefit our clients and employees and can drive delivery of effective communication and engagement efforts. 

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• 2-5 years of experience in project management activities
• 2-5 years of experience supporting digital experiences, online tools, or client-facing platforms
• 2-5 years of experience in adult learning, readiness and communications

Preferred Skills/Experience

• Strong project management and stakeholder leadership skills, with the ability to lead multiple project focus areas simultaneously across teams, leaders, and business priorities; build effective cross-functional partnerships; manage competing timelines and deliverables; and influence progress across teams with differing goals and priorities.
• Knowledge of mobile banking and online banking experiences, including the ability to understand, track, and manage end-to-end user flows, supporting visual assets, and evolving digital content with a high degree of accuracy, consistency, and attention to detail.
• Experience supporting digital and product enablement efforts, including simulations, readiness activities, adoption support, and resources that help clients and colleagues understand and confidently use new digital tools and product capabilities.
• Strong organizational, problem-solving, and adaptive skills, including the ability to identify gaps, track down information, remove blockers, and deliver high-quality work in a fast-paced, rapidly changing environment with quick turnaround times and evolving business needs.
• Strong communication, business acumen, and analytical skills, with the ability to understand strategic priorities and translate them into clear tactics, disciplined execution, and measurable results; connect key data elements and digital insights to business outcomes; articulate bottom-line impact; and translate digital experiences, requirements, and performance insights into clear, compelling narratives for a variety of stakeholders.
• Experience partnering closely with UX, brand, product, digital, and channel teams, with an understanding of customer journey, usability, digital design considerations, and the ability to ensure content and visual assets align with established branding standards.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.