Local Operations Manager

## Join our Team About the Team You will join Ericsson’s BNEW RCE LO Lab Site Operations Asia team. We manage R&D labs in Beijing, Chengdu and Yokohama, serving thousands of internal users from BNEW, BCSS and local market areas. R&D is establishing a new lab in Yokohama, and RCE LO will deliver: * Lab facility infrastructure services * Day‑to‑day operations * Hardware installation services These services will support both R&D and NSI lab users. As IT Operations Manager for Yokohama Lab, you will lead local lab service delivery and ensure that local lab needs are understood and met. Role Purpose The IT Operations Manager (Lab Operations Manager) for Yokohama Lab is responsible for: * Leading the local lab operations team and acting as the users’ primary site interface for Lab Operations (LO) * Ensuring safe, secure, efficient and cost‑effective lab and facility infrastructure * Securing high‑quality delivery of lab services to internal users * Managing local operational KPIs, resources and costs, and driving continuous improvement This is a hands‑on leadership role, combining operational excellence, stakeholder management and basic lab infrastructure understanding. Key Responsibilities * Act as the local interface for Lab Operations for Yokohama Lab users, representing LO towards R&D, NSI and other stakeholders * Monitor and manage service backlog; coordinate and drive service delivery in line with priorities, with strong focus on quality and safety * Secure facility and lab infrastructure to meet user requirements (power, cooling, racks, network, physical security and other basic lab facilities) * Oversee and coordinate hardware installation services and lab changes for R&D and NSI users * Monitor and communicate delivery status to stakeholders; ensure user satisfaction through proactive follow‑up and issue resolution * Suggest and implement continuous improvements to lab processes and services; act on flow impediments and secure on‑time delivery * Manage and follow up operational KPIs related to lab performance, safety, quality, utilization, lead‑times and user experience * Consult line managers and stakeholders on local site finance forecast and spending; support budgeting and cost follow‑up for lab operations * Coordinate resources, work planning and workload balancing across the local team; ensure clear ownership and accountability for tasks * Ensure compliance with Ericsson safety, security and operational governance in the lab environment * Identify and highlight risks to lab operations and service delivery; propose mitigations and drive actions * Collaborate closely with R&D, NSI, Facility, Sourcing and suppliers to secure efficient end‑to‑end delivery * Contribute to documentation of local procedures, standards and guidelines for Yokohama Lab operations ## Essential Skills and Experience (Must‑Have) * Proven leadership experience, ideally in an operations, facility or IT/lab environment * Demonstrated ability in resource management and building an engaged, collaborative team culture * Strong safety and security mindset, with experience applying safety practices in technical or lab environments * Solid stakeholder management and influencing skills; able to build trust and drive alignment across functions * Track record of operational excellence and execution, including managing backlogs and end‑to‑end service delivery * Experience managing operational KPIs and using data to drive improvement and decision‑making * High level of accountability and ownership, with the ability to take decisions and follow through * Basic knowledge of lab or data center infrastructure (facility, power, cooling, networking, racks) and related finance/cost concepts * Good communication skills, able to work effectively with both technical and non‑technical stakeholders * Fluent in English; Japanese language skills are a strong advantage for local stakeholder interaction Preferred Background * Data...