Head of Applied AI [NYC or SF]

Head of Applied AI [NYC or SF]FieldNew York CityOn SiteFull Time$300K – $500K • Offers EquityUS Visa and Green Card sponsorship availableApplyAbout AmigoAmigo partners with healthcare organizations to deploy robust AI infrastructure that directly serves patients and providers. Our agents handle clinical workflows and patient engagement across the entire journey: pre-visit intake, care navigation, post-visit care plans, patient monitoring, and more.We're fresh off our Series A backed by Tier 1 investors like Madrona, General Catalyst, and Optum Ventures. Our work is validated with leading academic medical institutions. Our agents have reached 3M+ patient encounters and are on track to 10x this year.About this roleAs Head of Applied AI at Amigo, you'll lead the Applied AI Engineers and Deployment Strategists who deploy our technology inside major health systems, life sciences, payor organizations, and government entities. Amigo isn't a point solution. We're the infrastructure our customers build their agents on, and the Applied AI team is how that platform becomes agents clinicians and patients actually use.You're accountable for what the field delivers end to end, from fast time-to-value to real clinician adoption to Amigo's expansion inside each account. The core of the job is building the team, the playbooks, and the quality bar as Amigo takes on more customers with deeper integrations. You'll be working with product, growth, and leadership to shape Amigo's field and platform strategy.What you’ll doHiring and growing the field team, and developing the leaders inside itOwning Applied AI-wide outcomes across the customer portfolio, from time-to-value to clinician adoption to customer healthSetting the reference architectures, standards, and playbooks that every deployment is built withinActing as the team’s voice to product and leadership on what customers need and where the platform goes nextStaying close to the hardest deployments and most senior stakeholders to hold the line on scope, timelines, and qualityWhat we're looking forExperience leading customer-facing delivery, forward-deployed, or solutions teams, ideally in healthcare technology, enterprise SaaS, or consultingDirect experience in healthcare delivery environments (clinical operations, hospital administration, or health system strategy)Real technical depth, you've shipped production software or AI systems and can make architecture and tradeoff calls with your engineers, not around themDemonstrated ability to build trusted relationships with senior stakeholders across clinical leadership, IT, operations, finance, and complianceExperience with LLMs and agent systemsA track record hiring, growing, and developing leaders, raising the bar of a whole team rather than delivering as an individualStrong business acumen, comfortable with ROI models, unit economics, and quantifying operational impactLow ego, direct, and holds yourself and your team to a high barAble to work on site in New York City or San FranciscoBenefits (available to Full-Time Employees)Health & WellnessComprehensive health, dental, and vision insuranceDaily catered lunch and dinnerMental health support and wellness coachingFlexible wellness stipend for fitness, therapy, or personal growthGrowth & DevelopmentAnnual learning budget for courses, books, or conferencesConference attendance budget for professional developmentAnnual team offsiteAcademic collaboration opportunitiesUnlimited PTOOur Core ValuesPatients Win, We WinIf patients aren't getting better care, we haven't earned the right to scale. Every internal decision gets pressure-tested: does this make patients' lives better? If we can't draw the line, we question why we're doing it.High Standards, High CareWe hold a high bar for the team because patients are counting on us to get this right. But high standards only work with genuine investment in each other. You can take risks, admit mistakes, and challenge ideas—not despite our standards, but...