AI Quality Engineer

AI Quality Engineer LocationSF OfficeEmployment TypeFull timeLocation TypeOn-siteDepartmentProduct/EngCompensationP4Estimated Base Salary $93K – $186K • 0.06% – 0.36%TLDREnsure Neon’s automation agents perform flawlessly in real-world workflows. You’ll monitor outputs, catch errors, refine processes, and feed insights back into product and engineering. Ideal candidates are detail-oriented, comfortable with technical systems, and thrive in fast-moving, ambiguous environments where quality is mission critical.About us: join the team making life-saving drugs accessibleThe crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.Over 50% of critical prescriptions are abandoned due to:Cost barriers: Patients with high copays are 5x more likely to abandon treatmentInsurance maze: Complex prior authorizations block accessLogistical challenges: Coordinating medical visits for treatmentsOur solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance.Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.Why join Neon?Frighteningly ambitious: We’re not just idealists. We’re seasoned builders. On a mission to build a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises.Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.Career acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation.What’s unique about working here?Mission-driven capitalistsWe’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives.Working like athletesLike athletes, we are constantly honing our craft to produce our best possible work.We work with intention and humility. We support and challenge each other to be our best selves.And as a team, we achieve goals together that would be impossible alone.The role: AI Quality OperatorImprove the quality of our AI agents by reviewing the output of their work. For example, for our phone-calling AI agents, you will:Review transcripts and recordings of their callsUnderstand issues that arose on those callsLabel and document those issuesProvide suggested guidance on how to improve going forwardYour efforts will contribute directly to the quality of our AI agents, and thus to our mission.DNACore traits and capabilities of a high-performing Neon quality operator.Detail-oriented: You will need to maintain outstanding attention to detail, as you review AI agent work product at scale.Speed: You will need to execute with speed and urgency.Rigorous: You will need to often investigate and deeply understand a problem, in order to suggest helpful solutions. To that end, you must be willing to do the hard thinking required to...