SimpleCareer

Customer Success Manager

Bluecore
IndiaPosted Jul 30, 2026
ApplyView on SimpleCareer

Customer Success Manager

Bluecore India

Customer Success Manager

Bluecore India 5 days ago Over 200 applicants

See who Bluecore has hired for this role

Save

Use AI to assess how you fit

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Bluecore

Shweta Singh Rathore

Shweta Singh Rathore

Senior Technical Recruiter- Bluecore Software I Ex SLS I Ex Mancerite I MBA Goldmedalist

Customer Success Manager

Bluecore | Customer Success | Full-time

About the Role

Bluecore is looking for a Customer Success Manager (CSM) to own the day-to-day health and performance of a portfolio of retail and direct-to-consumer brands. As the primary point of contact for your clients, you will act as a trusted extension of their marketing team: analyzing performance, surfacing insights, and driving action that keeps programs winning against their goal. This is a client-facing role for someone who is analytical, organized, and energized by helping retailers grow through the Bluecore platform.

What You'll Do

  • Own program performance for your accounts, summarizing daily, weekly, monthly, and year-over-year results and clearly explaining wins and losses versus plan.
  • Analyze how key inputs (traffic, events, CTR, CVR, and more) impact performance, and translate the data into insights that drive client action.
  • Communicate insights and recommendations to client marketing stakeholders, and guide how hypotheses are tested to prove or disprove what is affecting performance.
  • Run primary diagnostics before escalating, using Bluecore, Looker, and Google Sheets to isolate when and why performance changed.
  • Take ownership of the client program by proactively setting alignment meetings, documenting outcomes, and driving follow-up to close action items.
  • Monitor account performance against last year and against goals, and plan the right actions to support renewals and upsell.
  • Collaborate across your squad and supporting teams, sharing timely updates and proactively asking for help when needed.
  • Build strong relationships with client stakeholders so you are seen as a genuine extension of their team.

What You'll Bring

  • Experience working with or for retailers, or a strong understanding of the retail and e-commerce landscape.
  • Comfort operating in analytics tools such as Bluecore, Excel or Google Sheets, and the ability to build performance narratives from data.
  • Strong communication and active-listening skills, with the ability to read back key points with both operational and business-level stakeholders.
  • A proactive, solution-oriented mindset: you probe the right sources, weigh alternatives, and ask for support when appropriate.
  • A collaborative, accountable approach and the flexibility to stay positive through change.
  • Baseline familiarity with commercial fundamentals such as contract timelines and consumption, and how performance can affect renewal or upsell.

Why Bluecore

Bluecore is a retail marketing platform that helps the world's fastest-growing brands turn shopper data into personalized, revenue-driving campaigns. As a CSM, you will sit at the intersection of data, strategy, and relationships, with a clear path to grow into senior and leadership roles across our Customer Success organization.


  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Customer Service

  • Industries

    Retail

Referrals increase your chances of interviewing at Bluecore by 2x

See who you know

Get notified about new Customer Success Manager jobs in India.

Sign in to create job alert

Similar jobs

People also viewed

Similar Searches

Want jobs like this matched to you?

SimpleCareer scores fresh postings against your résumé so you only see the matches that matter.

Get started free