§Assist Customers: Handle inquiries related to order status, product availability, and payment information via calls, emails, and chat.
§Positive Attitude: Maintain a professional and empathetic demeanor when interacting with customers.
§Payment Queries: Address customer questions about payment status, overdue payments, and collections.
§Complaint Resolution: Acknowledge and resolve customer complaints promptly.
§Product Knowledge: Possess in-depth knowledge of client products to address customer queries effectively.
Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work
Education Diploma with 0 - 3 years of relevant experience