Processing Services Technician

Skip to main contentEnglishSign InProcessing Services Technician page is loadedProcessing Services TechnicianApplylocationsLondontime typeFull timeposted onPosted 30+ Days Agojob requisition idJR2602315Join us as Processing Services Technician Talbot is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019. We have been part of AIG since 2018 and our ambition is to be AIG’s Centre of Excellence at Lloyd’s.  Headquartered in London, Talbot has offices in New York and Singapore and over 300 people working across these three locations.Syndicate 1183 underwrites multiple classes of business including Political Violence/Terrorism, Marine, Energy (off-shore and on-shore), Marine and Energy Liability, Hull, Cargo and Specie, Political Risk, Property, Accident and Health, Financial Lines, Cyber, Alternative Risks, Non-Physical Cyber and Treaty Reinsurance.  How you will create an impactThe role will require a good knowledge of the Lloyd’s market and a good understanding of the Insurance / Reinsurance industry. An understanding of all Classes written by the Overseas offices is needed to ensure right first time processing is completed within SLAs Timely processing of claims information, ensuring the team maintain Service Level AgreementsIdentifying and assisting with Operational improvementsMonitor claims processing mailbox and process all post received into mailbox within Processing Services SLAMaintain electronic claims files within Processing Services records per agreed proceduresUpdate internal workflow system CycloPS Claims with accurate claim informationComplete accurate and timely data entry into Enterprise Risk (Brokasure system)Transmit claim transactions into CLASS and ECF for Talbot claims adjuster reviewReview and resolve queries raised by Talbot Claims or Xchanging Claims technicians within CLASSProduce accurate documentation for presentation to Talbot Finance to ensure timely payment of claims and feesProvide excellent customer service by responding promptly to all queries from brokers and internal stakeholder within the claims mailboxSupport ad-hoc premium tasks if required, ensuring the processing team maintain Service Level AgreementsSupport Audit requests through prompt response to data requests What you’ll need to succeed Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) – preferredXchanging systems including Insurance Portal and Insurance Market Repository – preferredMicrosoft word, and excelExcellent communication skills with all levels of staffKnowledge of the Lloyd’s Market and the classes of business written at TalbotReady to take your career to the next level? We would love to hear from you.#LI- AIG At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and...