Job Description:

We are currently looking for an AOG Customer Service Specialist (d/f/m) to join our team AOG Management in Hamburg.

We are a team of approximately 50 colleagues in Hamburg and Washington dedicated to serving Airbus customers globally. The Hamburg team covers customers across Europe, Middle East, Africa, and Asia-Pacific, delivering 24/7 aircraft recovery solutions in a collaborative, international environment. Check out what our team does at https://youtu.be/dyqI6DNC2U8 and www.satair.com.

WHAT’S IN IT FOR YOU

Here is a selection of some of the benefits we offer our employees. Local benefits may vary.

• Competitive Remuneration

• Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing

• Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities

• Health & Wellbeing: Health insurance, well-being programs

HOW YOU WILL CONTRIBUTE TO THE TEAM

• Serving and satisfying customer Aircraft On Ground (AOG) material requirements 24/7/365 by delivering favorable solutions.

• Coordinating between the customer and the Airbus spare parts order process, administering customer orders from receipt and sourcing to escalation and delivery follow-up.

• Ensuring on-time delivery of spare parts and related services to customers across the EMEA and APAC regions using technical and commercial data.

• Identifying alternative solutions for complex AOG situations to recover customer aircraft around the world.

• Interacting directly with international customers to provide a helpful, culturally aware customer service experience.

• Developing creative solutions independently while maintaining a high standard of customer support.

This position requires shift work on a 24/7 pattern, including weekends, nights and bank holidays (37.5 hours/week).

ABOUT YOU

• Educated to degree level in Supply Chain, Engineering or a related discipline (or equivalent practical experience).

• Solid professional experience within an AOG desk environment, material management or a comparable role.

• Solid knowledge of SAP SD, MM and WM modules.

• Solid knowledge of technical data, including IPC, CMM and technical drawings.

• Demonstrated experience in stakeholder management and proactive problem-solving.

• Strong communication, coordination and intercultural awareness skills.

• English language skills at negotiation level; knowledge of Chinese or another additional language is an advantage.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.

Satair is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.

With our global functional organisation spanning 12 sites and locations worldwide, and a team of over 2,000 people supporting a $3.9 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations GmbH

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Material Support & services <JF-CS-MS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.