Client Success Manager (Enterprise) - CSM III

Description

Apply today to join Coreforce, where your Client Success expertise makes a real impact.  

Join Our Team as a Client Success Manager (Enterprise) - CSM III

 

Company: Coreforce
Location: Remote
Job Type: Full-time
Salary: Based on Experience

Company Overview:
Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. ​Our products - body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Client Success Manager (Enterprise) - CSM III – Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here:

• 15 PTO days + floating holiday.
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.   
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven culture.

Responsibilities:

Own Strategic Enterprise Accounts

• Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies.
• Build trusted relationships with Chiefs, Sheriffs, CIOs, and executive stakeholders.
• Act as the point of accountability and VoC across Client Success, Product, Support, and Executive Leadership.

Drive Retention & Expansion

• Own renewal strategy and forecasting for assigned accounts.
• Identify and mitigate risk early to protect ARR.
• Drive multi-year renewals, expansion, and cross-sell opportunities.

Lead Executive Engagement

• Conduct Executive Business Reviews and strategic planning sessions.
• Translate product capabilities into operational outcomes.
• Align client priorities with product roadmap and long-term value realization.

Manage Risk & Escalation

• Proactively identify risks.
• Lead executive-level escalation management and resolution strategy.

 

Qualifications

• 5+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
• Demonstrated success managing large, complex accounts with executive stakeholders.
• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
• Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking.
• Experience supporting public-safety, GovTech, or regulated enterprise environments preferred.
• Ability to travel  40%  +/-
• Bachelor's degree is preferred or equivalent work experience.
• Preference will be given to those who have experience with Coreforce products and services.

 

Coreforce is an equal opportunity employer committed to diversity and inclusion.