Epic Systems Support - Manager

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Epic Systems Support Manager, you will specialize in providing consulting services for Epic software solutions, helping clients optimize operational efficiency through analysis, implementation, training, and support. Within our Managed Services practice, you will leverage your skills to deliver impactful solutions that align with client needs and strategic objectives. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role at PwC Acceleration Center Mexico, you will be at the forefront of driving client success through Epic consulting.

Responsibilities

- Leading Epic software consulting projects to optimize client operational efficiency
- Analyzing client needs and implementing Epic software solutions to meet strategic objectives
- Providing training and support for seamless integration and utilization of Epic applications
- Managing client support and fostering strong relationships to enhance service delivery
- Guiding teams in the execution of digital healthcare transformation initiatives
- Utilizing analytical reasoning and business analysis skills to drive business transformation
- Overseeing electronic health record management and health information systems
- Promoting the adoption of innovative healthcare technology solutions
- Coordinating with teams to deliver strategic questioning and business management insights
- Encouraging a culture of inclusion and embracing change within project teams

What You Must Have

- At least a Bachelor's degree
- At least 5 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for a Master's or Masters of Business Administration degree
- Demonstrating proficiency in Epic Software and Electronic Health Record (EHR) Management
- Utilizing strategic questioning and analytical reasoning in healthcare technology
- Embracing digital transformation and business analysis for client support
- Implementing technology solutions in health information systems (HIS)
- Excelling in coaching and feedback to develop team capabilities
- Navigating digital healthcare initiatives with intellectual curiosity and creativity

Travel Requirements

Up to 20%

Job Posting End Date