Business Consultant-VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role Lead complex consulting engagements end-to-end, owning problem definition through to target design and value realisation. Operate as a trusted advisor to senior stakeholders, shaping transformation agendas, de-risking delivery, and ensuring sustainable outcomes. ## What you’ll do * Lead end to end diagnostics and opportunity shaping for complex, cross functional problem statements quantify value and prioritize initiatives. * Design target operating models and end to end process designs; define governance, controls, roles and performance measures. * Create compelling business cases and transformation roadmaps, including investment rationale, delivery approach and risk mitigation. * Facilitate senior decision forums, manage conflicting priorities and drive alignment on strategic tradeoffs. * Define benefits realisation framework and lead value assurance reviews; ensure tracking is embedded and outcomes are sustained. * Lead change impact assessment and adoption strategy ensure readiness, communications and capability are addressed. * Partner closely with program project teams to ensure solution intent translates into executable delivery and measurable outcomes. * Coach consultants analysts on consulting toolkits, structured problem solving and high quality client ready outputs. ## Who you are * 8-12+ years of experience in consulting, transformation, operational excellence or business change roles. * Proven track record of operating model process redesign, business case ownership, and executive stakeholder management. * Experience delivering measurable value (financial and customer outcomes) through change initiatives. Core Skills * Consulting engagement leadership (diagnostics to roadmap, stakeholder alignment, outcomes) * Target operating model design and operating governance (controls, decision rights, performance) * Value realisation and benefits management (measurement, tracking, sustainment) * Transformation and change leadership (impact, adoption, communications) * Advanced process optimisation and standardisation (Lean, quality management) * Business case ownership and investment trade-off analysis * Data led insight generation (KPIs, dashboards, decision support) * Automation and digital opportunity assessment (process mining insights, workflow RPA) * Risk management and governance insights for executives * Service performance measures and operational readiness discipline Soft Skills * Executive level communication and storytelling * Advanced facilitation and conflict resolution * Influencing without authority across complex stakeholder groups * Strategic thinking and judgement under ambiguity * Coaching mindset and capability building * High ownership and accountability for outcomes Nice to Have Skills * Process Mining tools exposure (e.g Celonis) * Lean Agile ways of working in transformation...