AVP/ Senior Associate, Business Planning & Strategic Project Manager, COO, Consumer Banking Group

About the Role

We are seeking an experienced Business Planning Project Manager to drive key strategic initiatives within the Consumer Banking Group (CBG). This role plays a critical part in wealth management and branch transformation projects, delivering meaningful business impact through data-driven planning and execution.

You will lead high-impact programs such as branch rationalization, digital transformation, customer experience enhancement, cross-business collaboration, and strategic business planning.

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Key Responsibilities

Strategic Planning & Project Leadership

• Take ownership of CBG key projects, particularly in wealth management and branch transformation
• Support business heads in strategy development, planning, and execution
• Drive impactful initiatives with a data-driven approach, delivering measurable business outcomes
• Proactively communicate project updates and insights to senior stakeholders

Branch & Customer Experience Management

• Oversee branch service environments, facilities, and operational standards
• Ensure high-quality service delivery for wealth management customers
• Lead initiatives to enhance customer and employee experience (EJ improvement)

Branch Facilities & Vendor Management

• Act as Service Delivery Manager (SDM) for outsourced service arrangements:
  • Manage contracts, renewals, site visits, and payments
  • Ensure vendors meet contractual and SLA requirements
  • Monitor vendor performance and proactively resolve issues
  • Maintain strong communication with outsourced service providers (OSPs)

Cross-Functional Team Collaboration

• Coordinate across CBG to drive strategic initiatives:
  • Branch transformation
  • Digitalization and process efficiency
  • Cross-functional collaboration models
• Lead and influence multiple stakeholders across departments and external partners

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Requirements

• Minimum 5 years of experience, preferably in banking, branch operations, or vendor management
• 7 years in knowledge of consumer banking group business (preferred)
• Strong project management, planning, and execution capabilities
• Experience in stakeholder management across internal teams and external vendors
• Familiarity with branch operations, especially facility and service management
• Strong analytical, problem-solving, and decision-making skills
• Ability to work under pressure with high accountability and emotional intelligence (EQ)
• Agile, detail-oriented, self-driven, and adaptable mindset
• Excellent communication skills in Mandarin & English
• Proficient in Microsoft Office (Excel, PowerPoint, Word)

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What We’re Looking For

• Strong ability to work independently and lead cross-functional projects
• Fast learner with a growth mindset and willingness to challenge the status quo
• Strategic thinker with execution excellence
• Passion for driving transformation and delivering business impact

Location:

Honhui A-14F

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time