Client Service Representative I

Back to all rolesClient Service Representative IApplyJob detailsDepartment / Desk SupportSpiderRock EXS, LLC - Chicago OfficeFull-time$75,000 USD - $95,000 USDAbout SpiderRock Technology Solutions LLCSpiderRock Technology Solutions LLC is the parent company of SpiderRock EXS LLC, SpiderRock Platform Services LLC, SpiderRock Gateway LLC, SpiderRock Platform Services UK Ltd, and SpiderRock EXS B.V. Together, these SpiderRock entities create and deploy some of the most innovative trading and risk management solutions, routing logic, as well as data and analytics services for global derivatives. Clients of SpiderRock are large asset managers, proprietary trading firms, bank trading desks, and other institutional clients located around the world.We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team. This is a full-time salaried position in our Chicago office and report to the Head of Client Support team.WHAT YOU WILL DOProvide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applicationsTrade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithmsTroubleshoot system and client connectivity issuesInvestigate order routing issues between SpiderRock and multiple execution brokersPerform QA of internal trading tools, algorithms and risk applications and document as neededAssist in client-onboarding and account creationWHAT WE ARE LOOKING FORBachelor's degree or equivalent experienceConcentrations on Finance, Economics, Mathematics or Computer Science are preferredPrevious financial industry or trading experience a plusExperience in the financial industryExperience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), FuturesRequired to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licensesProfessional, motivated attitudeStrong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environmentIndependent self-starter and a keen attention to detail is a mustLocal to the Chicago land areaWHAT TO EXPECTLearn while doingHighly competitive pay, benefits, and bonus structureHealth insurance (medical, dental, vision)Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)Discounted pet insuranceProgressive time off benefits (unlimited PTO, maternity leave, paternal leave)Wellness programsZen Den for meditation, naps, nursing, or just to decompressWork with high-caliber and innovative professionalsAccess to unlimited snacks and beverages in our lounge areaMonthly, quarterly, and semi-annual company sponsored events401K Safe Harbor Plan and MatchOnsite gym membershipDivvy bike accessA fun and collaborative environmentSpiderRock is an Equal Opportunity EmployerUpload your resume to autofill the applicationUploadFirst name *Last name *Email *Dial codePhone numberLinkedIn profilePlease upload your resume (preferably as a PDF file) *Click or drag file to uploadSupported file format: .PDF; Maximum file size: 10.49 MB; Maximum file: 1;Untitled sectionDo you require employer-based sponsorship to work in the United States now or in the future? *YesNoWhat site did you use to apply? *Select oneAI disclaimerThis application process may use AI-enabled systems to support candidate evaluation based on factors such as experience, technical skills, and qualifications. All processing is carried out in accordance with applicable data protection, AI governance, and labour...