Veterinary Client Service Representative, AVES

Skip To Job Description Ethos Veterinary Health is a network of hospitals providing specialty and emergency care for pets. Our ethos is simple: to provide the most advanced, innovative and compassionate veterinary care possible. It is the foundation of our organization and it continues to drive us forward in our mission to define the future of veterinary medicine. Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications. Client Service Representative Austin, TX Full Time Client Services Mid Level Share Client Service Representative$18 - $22/hr. | Austin Veterinary Emergency & Specialty | Austin, TX At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we’re hiring for multiple positions across departments. We’re seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.Compensation$18 -$22/hr. based on experience Benefits:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development and tuition assistanceUniform stipendRetirement planScheduleFull TimeShifts: TBDRotating Weekends RequiredJob DescriptionAs a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.ResponsibilitiesEducate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliationQualificationsAt least 2 years of customer service experience in a medical setting is requiredVeterinary experience is preferred.A solid employment history with proven reliability.The ability to work independently while being self-driven and eager to grow.A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plusWhy Choose AVES?Work alongside a compassionate, dedicated team of veterinary professionals.Thrive in a dynamic, fast-paced environment where no two days are the same.Make a direct impact on the lives of pets and their families during critical times.Receive continuous training and growth opportunities—we’re passionate about teaching!Enjoy a competitive salary and benefits package.Why AVES?Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.We’ve Moved!AVES has officially relocated to a...