Business Process Manager

Business Process Manager LocationSan JoseEmployment TypeFull timeDepartmentOperationsAbout LumilensAt Lumilens we are building the critical photonics infrastructure that powers tomorrow’s AI supercomputing. From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing - faster, cooler, and massively more efficient.We’re a well-funded startup backed by Mayfield and led by veterans who’ve built and scaled some of the most transformative technologies in the industry. At Lumilens, we’re developing high-speed photonics products purpose-built to power the future of AI infrastructure and high-performance computing.This isn’t incremental innovation, it’s a ground-floor opportunity to rethink the optical layer from the silicon up. You’ll work alongside a team of world-class engineers solving some of the hardest challenges in scaling optical systems. If you're looking for mission, momentum, and the chance to make an outsized impact, jump on the rocket ship. We’re just getting started.Position OverviewThe Business Management Office (BMO) within the Operations group serves as the central engine for cross-functional process governance, capability building, and operational transformation across the company’s full product lifecycle. This role sits at the intersection of strategy and execution, partnering with Product Sales, Product Design and Engineering, Quality, New Product Introduction (NPI), Supply Chain, Manufacturing Operations, and Customer Service to ensure that the processes enabling these functions are designed for scale, resilience, and competitive differentiation.The Senior Business Process Manager will take end-to-end responsibility for identifying, designing, automating, and continuously improving business processes across one or more operational domains. This is a high-visibility, high-impact role suited for an experienced practitioner who combines deep process design expertise with hands-on experience in enterprise automation platforms, analytical rigor, and the credibility to influence senior stakeholders without direct authority.Key ResponsibilitiesProcess Design and ArchitectureLead the design, documentation, and governance of business process maps across core operational domains including NPI gate reviews, order-to-cash, supply and demand planning, manufacturing execution, and post-sale support workflows.Conduct structured process discovery sessions using interviews, observation, and data analysis to establish current-state baselines and identify root causes of waste, cycle time delay, and quality degradation.Develop future-state process architectures that align with enterprise operating model goals, technology roadmaps, and scalability requirements for a hardware-software hybrid product portfolio.Produce and maintain process artifacts including SIPOC diagrams, swim-lane maps, RACI matrices, control plans, and standard operating procedures (SOPs) at the appropriate level of fidelity for each audience.Ensure process designs incorporate regulatory compliance, export control, trade compliance, and internal audit requirements as applicable to hardware and software product lines.Business Process AutomationDefine automation opportunity cases across target processes, including RPA candidates, workflow orchestration needs, API integration points, and AI-assisted decision support applications.Partner with Enterprise Architecture, IT, and platform owners to translate process requirements into functional and non-functional specifications for automation tooling such as ServiceNow, Salesforce, SAP, Appian, UiPath, or equivalent platforms.Serve as the business-side process owner and subject matter expert throughout the design, build, test, and deploy lifecycle for automation initiatives, ensuring solutions accurately reflect the intended process logic.Establish monitoring frameworks and KPI dashboards to measure automation performance, exception rates, and business value realization...